Field Security Technician

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Security Service Technician to join our amazing culture. In this role, you are responsible for providing customer and technical support for installed systems that may be moderately complex. Services and supports existing customers by responding to service calls, carrying out Customer Support Programs and small service projects. You will respond to a variety of customer service calls, scheduled maintenance calls, and emergency and after-hours calls on a timely basis; will diagnose, troubleshoot, repair, replace defective parts and debug a variety of systems for more complicated problems; installs projects as necessary. As a Security Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

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Who You Are

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Service Technician.

Who We Are

With 20-years of proven growth and exceptional performance, our mission is to be our customer's best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

Requirements:

Education: High School/GED or equivalent experience

Preferred Experience: (but not required):

• 4-6 years relevant
• Experience in 1 or more of the following industries: electronic, fire alarm & life safety

What you'll do with "Our Training and Your Experience"

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Servicing, troubleshooting, programming, and testing enterprise security systems with minimal supervision.
• System knowledge of access control, IP video surveillance, intrusion, and visitor management, preferred.
• Troubleshooting and programming networked IP video systems.
• Troubleshooting and programming networked access control.
• Servicing commercial intrusion alarm systems and other IoT connected systems.
• Providing fanatical customer service when dealing with customers.
• Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking
• Provides technical support to end users and field labor when applicable. Seeks technical guidance from more experience staff for difficult and unusual situations.
• Using technical knowledge, skills and experience, may act as mentor for less experienced staff. May supervise workers in testing, tuning, and adjusting equipment to obtain optimum operating performance.
• Keeps up to date and informed on all company products, services and policies.
• Presents a professional image of Convergint Technologies at all times in appearance and behavior and seeks opportunities to promote the services offered by the company.
• Communicates with and work with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.
• Performs other duties and responsibilities as requested or required.

Skills and Abilities Required:

• Experience: Minimum of 2 years in servicing, programming, and troubleshooting commercial access control, IP-based video systems, and intrusion alarm systems.
• Technical Knowledge:
  
  
  
  • Competence in troubleshooting and programming networked access control and IP video systems, including experience on customer networks.
  • Proficiency in internet and networking concepts.
  
  
  
  
• Remote Support: Ability to provide customer support via remote diagnostics, with a professional approach to troubleshooting.
• Independence and Problem Solving: Proven ability to work independently and resolve issues effectively to ensure customer satisfaction.
• License and Certifications:
  
  
  
  • Valid driver's license with a clean Motor Vehicle Record (MVR).
  • Current certification in at least one of the following systems is preferred: Honeywell Pro-Watch, Genetec, C-Cure 9000, Lenel, Openpath, Exacq, AMAG, or Milestone.
  
  
  
  

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

• Company Holidays and Paid Time Off
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan
• Corporate Social Responsibility Day
• And much more...

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.

Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well
Team Player - Works well as a member of a group
Dedicated - Devoted to a task or purpose with loyalty or integrity
Enthusiastic - Shows intense and eager enjoyment and interest

Growth Opportunities - Inspired to perform well by the chance to take on more responsibility
Work-Life Balance - Inspired to perform well by having ample time to pursue work and interests outside of work
Self-Starter - Inspired to perform without outside help

4 - 6 years: Physical/Electronic Security Field Repair (required)
2 years: Honeywell Pro-Watch, Genetec, C-Cure 9000, Lenel, Openpath, Exacq, AMAG and Milestone (required)