Command Center Specialist

SP+ is driven by Our Promise, "Making Every Moment Matter for a World on the Go." Our team understands that time is scarce, so we are intentional about putting ourselves in the shoes of those we serve. The result is a unique combination of talented people and industry-leading technology that enables SP+ to prioritize each and every moment, recognizing that the time colleagues, clients and customers invest in us must always matter.

Salary Range: $22.00 per hour

Handles high volume of calls with the highest degree of courtesy and professionalism to resolve customer issues, which include customer questions, complaints, and inquiries
• Offers alternative solutions where appropriate with the objective of retaining customer's satisfaction
• Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar
• Utilizes, monitors and troubleshoots Parking Access Revenue Control System (PARCS) devices and supporting systems
• Makes financial decisions to protect/collect revenues and adjusts customer accounts
• Assists supervisors with special projects and performs miscellaneous assigned duties
• Manages multiple duties at a time
• Delivers exceptional client service via telephone
• Conducts detailed research and address customer inquiries
• Provides quality service by comprehending procedures and continued product knowledge
• Enters data and customer service work on a daily routine basis
• Prepares activity reports to track performance across our customer base
• Tracks issues, and ensure timely delivery of solutions from support teams
• Assists with financial and management accounts through processing and payment of invoices
• Supports office team with the setup of monthly and business parking permits, reconciliation of accounts payable and accounts receivables, and preparation and maintenance of necessary records
• Completes other duties as assigned

• At least 1- 2 years of experience with Call Center/Customer Service/Accounting skills involving problem solving and ability to react quickly and professionally ensuring client satisfaction
• Advanced multi-tasking, problem solving and organizational skills
• Ability to work in a fast-paced work environment
• Ability to accomplish tasks in the timeliest and efficient manner
• Positive attitude with productive, professional and courteous manner
• Superior telephone etiquette
• Strong written and verbal communication and interpersonal skills
• Demonstrate intermediate or advanced computer skills, including use of Word, Excel and web browsers (e.g. Google Chrome, Internet Explorer)
• High School Diploma or equivalent

Preferred Qualifications

• Flexible availability
• Ability to train and mentor
• Ability to perform specialized administrative duties required to support multiple locations
• Prior call center and accounts payable/receivable experience

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, ancestry, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, gender identity, disability or other classes protected by federal or state law. SP+ does not tolerate harassment or retaliation against any employee or applicant based on these characteristics or because the individual exercised their EEO rights.

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