Sr. Technical Support Engineer

Aspen Technology, Inc.
United States, Massachusetts, Bedford
20 Crosby Drive (Show on map)
Nov 15, 2024
The driving force behind our success has always been the people of AspenTech. What drives us, is our aspiration, our desire and ambition to keep pushing the envelope, overcoming any hurdle, challenging the status quo to continually find a better way. You will experience these qualities of passion, pride and aspiration in many ways - from a rich set of career development programs to support of community service projects to social events that foster fun and relationship building across our global community. The RoleAspenTech is looking for skilled Technical Support Engineers to join our team in two distinct areas: Engineering Solutions and Subsurface Science & Engineering Solutions (SSE). Candidates should apply based on their area of expertise, either in engineering process simulation or geoscience subsurface modeling. This role offers opportunities to work with cutting-edge technology, providing world-class customer support, training, and product expertise. Your Impact Key Responsibilities: For Engineering Solutions: Provide technical support for Aspen Engineering solutions (Aspen Plus, HYSYS, ACCE, EDR, or other related tools), troubleshooting complex technical and simulation issues. Deliver customer training and maintain up-to-date training materials for engineering products. Collaborate with customers to optimize workflows and recommend improvements to achieve better outcomes using our solutions. Engage with R&D teams to suggest product improvements based on customer feedback and your own insights. Conduct pre-release testing of software, contribute to product enhancement, and author white papers for the knowledge base. Travel to customer sites as required, with travel typically being less than 30%. For Subsurface Science & Engineering Solutions: Provide technical support for Aspen SSE products (SKUA, RMS) with a focus on reservoir modeling and geoscience workflows. Deliver high-quality training on subsurface modeling tools, assisting customers in optimizing their use of the software for geological applications. Assist in pre-sales consultations by identifying prospects' business challenges and positioning AspenTech products as solutions. Troubleshoot complex geoscience-related technical issues and work with internal teams to drive timely solutions. Participate in industry events, contribute to departmental projects, and support the development of training materials. Travel to customer sites as required, generally less than 25%. What You'll Need Required Qualifications: For Engineering Solutions: Bachelor's degree in Chemical Engineering, Process Engineering, Petroleum Engineering, or similar field, or equivalent work experience. A Master's degree is a plus. Experience with AspenTech Engineering tools (Aspen Plus, HYSYS, EDR, ACCE) or related software. Experience with process simulation models and troubleshooting. Knowledge of Hybrid modeling techniques and piping/layout development (OptiPlant-related technologies is a plus). Excellent communication and training delivery skills. For Subsurface Science & Engineering Solutions: Bachelor's degree Geoscience or Petroleum Engineering, or equivalent years of relevant experience. A Master's degree is a plus. Experience in geological modeling software such as SKUA, RMS, or Petrel Knowledge of subsurface workflows, including reservoir modeling and New Energy workflows like CCS and Geothermal. Familiarity with Python scripting and software customizations is highly desired. Strong customer-first mindset, with excellent problem-solving and relationship-building skills. Preferred Qualifications: Fluent in English, with proficiency in an additional language a plus. Competencies for Both Profiles: Strong technical troubleshooting and problem-solving skills. Excellent interpersonal and communication skills, with the ability to work cross-functionally. Ability to manage multiple priorities and adapt to changing environments. Willingness to travel as needed, with international travel possible. (Actual travel percentages can vary based on role and business needs. Flexibility may be discussed through the interview process.) Our goal is to find the best role for you at AspenTech. Applicants will be reviewed for this position as well as similar roles with varying skill requirements and/or years of experience.