Electronic Security Field Service Technician

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Electronic Security Service Technician to join our amazing culture. Our team is recruiting candidates that are trained (or experienced) in Electronics and low voltage systems, with mechanical skills for troubleshooting, installing, terminating and programming panels/devices; some roles could include embedded assignments at a customer site. Specifically, we are looking for candidates experienced and/or certified in Lenel, Software House CCure 9000, and/or Genetec. As a Electronic Security Service Technician, you are a part of a dynamic team that allows you to grow as Convergint grows.

For information about how we use your personal information, please see our Colleague & Applicant Privacy Notice, available on convergint.com/careers.

Who You Are

You have a passion for providing world-class service to customers, colleagues, and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Security Service Technician.

Our team is recruiting candidates that are trained (or experienced) in electronics and low voltage systems, with mechanical skills for troubleshooting, installing, terminating, and programming panels/devices. This is a field service position, but some assignments could include embedded roles at customer sites. Specifically, we are looking for candidates experienced and/or certified in Software House CCure 9000, Lenel, and Genetec.

What you'll do with "Our Training and Your Experience"

• Convergint's greatest strength is our people! Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
• Respond to routine and complex service calls and scheduled maintenance calls using solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
• Occasionally perform simple installs and programming/testing of a variety of systems and equipment including access control, CCTV/video, intercoms, turnstiles, and intrusion/alarm systems. Act as key interface for technical support and training of the customer.
• Test, inspect, and/or perform preventative maintenance on security systems to ensure system are working properly.
• Take initiative to seek improvement solutions for systems or equipment and take action to optimize the system performance.
• Complete accurate and detailed service reports for customer and Convergint to allow for clean invoicing and job cost tracking.
• Provides technical support to end users and field colleagues when applicable. Proactively seeks technical guidance from more experience staff for difficult and unusual situations.
• Stays current and informed on industry products, services, and policies.
• Participate in the on-call rotation for service needs after hours and weekends.
• Performs other duties and responsibilities as requested or required.

Company Benefits and Perks

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different backgrounds and identities are able to realize their maximum potential within the company. We offer a variety of programs and exceptional benefits to all of our colleagues:

• Company Holidays and Paid Time Off
• Fun & Laughter Day Off
• Medical, Dental & Vision Plan
• Life insurance & Disability Plan
• Wellness Program
• 401K Matching Plan
• Colleague Assistance Program
• Tuition reimbursement
• Competitive salary and compensation plan
• Vehicle reimbursement plan
• Corporate Social Responsibility Day
• And much more...

Requirements:

Education: High School Diploma (technical degree preferred)

Licenses & Certifications: PERC card (required), Genetec certification (preferred), CCure 9000 certification (preferred), Lenel certification (preferred)

Minimum Experience: 3-5 years of previous, relevant field service experience in electronic security

Convergint is committed to a culture of Inclusion and Diversity and is an Equal Opportunity Employer.

Visit our Convergint careers site to learn more about the company and the exciting opportunities available.