Teller Supervisor

Responsible for
coordinating teller staff activities in the Banking Office. Also, responsible for completing all Teller
Supervisor tasks and providing leadership for the teller staff.

* Oversee daily transactions of teller staff as to
provide superior customer service with minimal service problems. Includes ensuring accurate and timely
processing of basic transactions and services.

* Maintain vault cash supply and assist tellers in
maintaining their teller window supplies.

* Order and shipping of cash supply and ensuring
accuracy of count while maintaining branch limits.

* Oversee vault security and teller alarm equipment.

* Authorize teller transactions including payment of
checks within assigned limit.

* Identify risks and/or problems with new account
deposits, regulatory compliance, overdraft authority, and Bank Secrecy Act.

* Carry out specific supervisory responsibilities
including assisting manager in:

u scheduling work hours of teller staff and arranging
for coverage.

u partnering with the Training Department to schedule
continuing education for staff.

u routine coaching and counseling including providing
feedback to Retail Banker

* Assist tellers with complex transactions and customer
issues to ensure timely and professional resolution.

* Assist with risk management practices to include
management of teller differences, losses and teller errors.

* Manage risk in every transaction and detect fraudulent
transactions to prevent losses.

* Handle proportionate volume of work based on banking
office demands.

* Conduct banking office audits.

* Build customer loyalty through courtesy and friendliness,
including referring customers to other Bank staff as needed.

* Follow bank policies and procedures, security
guidelines, and comply with all federal, state, and local regulations.

* Support team sales process by identifying and acting
upon customer needs or by making the appropriate referral. Leads and participates in team sales efforts
such as team sales goals.

* High school diploma or equivalent and a minimum of 3
years related job experience, or equivalent combination of education and
experience.

* Cash handling experience.

* Effective oral and written communication skills.

* Excellent customer service and interpersonal skills.

* Demonstrate willingness and desire to interact in a
team environment.

* Ability to compute basic to moderately complex math
calculations.

* Basic problem-solving and analytical skills. Ability to interpret a variety of
instructions furnished in written, oral, diagram, or schedule form.

* Proficiency in using personal computers and office
products (e.g., Word, Excel).

* Demonstrated supervisory and management skills.

* Demonstrated coaching skills.