Technical Analyst

The Technical Analyst serves as the liaison between software development staff, IT infrastructure, planning teams, business unit stakeholders, on and offshore testing, and operations support team. This position is responsible for the creation and maintenance of technical documentation that support various design and development processes within Neighborhood. The position will collaborate with multiple business lines during the design phase, delivers comprehensive solution documentation, including but not limited to architecture diagrams, process flows, technical requirements, functional design specifications, and data dictionaries. The Technical Analyst understands the solution being built at a low level and collaborates with IS staff to create a work breakdown in various planning tools such as JIRA and MS Project. At times, the position may work upstream from design and development to define business requirements for projects and initiatives.

Duties and Responsibilities:

Responsibilities include, but are not limited to the following:

• Assessment of systems, data sources, interfaces, and processes, including participation in recommendations based on the current-state assessment.
• Analyze and interpreting business data to creating better business insight and outcomes
• Evaluate system changes affecting existing systems, workflows, and users. Identify potential risks, compatibility issues, and required updates. Assess benefits and drawbacks of the changes and prepare a mitigation plan for any identified risks.
• Maintains a moderate understanding of the technical and functional architecture of assigned systems and integration
• Gather and translate business requirements into technical specifications. Develop and enhance systems documentation.
• Perform business process mapping and documents system flows using Visio and other design tools.
• Attend project status meetings or standups and facilitate meetings as needed to surface roadblocks including business requirements clarifications, technical hurdles, project risks, and working cross-functionally to reach resolution and move the project forward.

• Candidates should be comfortable working in a fast-paced and dynamic environment, contributing to innovative solutions, while demonstrating personal leadership, technical competence, and attention to detail
• Liaison with business stakeholders, IT teams, and project managers to ensure clear communication of project objectives and deliverable
• Responsible troubleshooting issues and preparing technical documentation for defects
• Responsible for working with the QA team to make sure testing is performed for system issues
• Knowledge of System Development Life Cycle (SDLC) and Azure DevOps CI/CD
• Advise management about system innovations to improve productivity
• Perform data analysis and advise on data issues

• Identify and promote continuous improvements to both internal IS and business processes.
• Coordinate multiple simultaneous projects and initiatives
• Can function independently with minimal oversight and direction

• Other duties as assigned
• Corporate Compliance Responsibility - As an essential function, responsible for complying with Neighborhood's Corporate Compliance Program, Standards of Business Conduct, applicable contracts, laws, rules and regulations, policies and procedures as it applies to individual job duties, the department, and the Company. This position must exercise due diligence to prevent, detect and report unlawful and/or unethical conduct by fellow co-workers, professional affiliates and/or agents

Required:

• Bachelor's degree and/or years of relevant work experience and background to equate to the degree
• Two (2) + years of technical analysis experience
• Exhibit analytical thinking skills, breaking down complex technical issues and identifying optimal solutions
• Intermediate to advanced skills in Microsoft Office (Word, Excel, PowerPoint, Outlook, Visio)
• Basic competence in T-SQL and use of SQL Management Studio to query data. Understanding of SQL objects and data types
• Familiar with modern technical system architecture, such as Kubernetes, microservices/APIs, event driven data streaming to build robust, resilient and scalable solutions.
• Knowledge and experience in JIRA, Confluence, MS Project, Visio
• Working knowledge of both Waterfall and Agile methodologies
• Ability to create technical requirements, functional designs, end-user docs, process flow diagrams, business requirements, and other documentation
• Strong business acumen and political savvy
• Ability to think creatively and to drive innovation
• Ability to work effectively as both a leader and a member of a team as needed to deliver solutions
• Strong organizational and prioritization skills, including organizing the work for others in a team setting
• Experience envisioning and delivering continuous improvement ideas in a team setting
• Experience working with claims payor systems and possess strong product knowledge of Health Rules Payor, Guiding Care and Source.
• Demonstrated ability to manage multiple priorities simultaneously in a deadline driven environment with accurate resource and time estimates
• Adept in problem solving and conflict resolution

• Bachelor's degree
• Prior experience building data dictionaries using Dataedo or other automated tools
• Prior experience coding or scrum experience on a .NET/SQL development team and PowerBi
• Four (4) + years of technical analysis experience

Neighborhood Health Plan of Rhode Island is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.