Mgr, Program Management

Are you both tech-savvy and hands-on? Can you diagnose a computer problem then fix it? Problem-solver, self-motivated, good communicator? If so, you could find your fit on the Call Center Desktop Applications team at Spectrum.

At Spectrum, we keep more than 32 million customers connected across our 41-state footprint. Our Call Center Desktop Apps team support team helps maintain the company's information technology (IT) infrastructure in support of our customers and call center employees. By keeping our hardware and software updated and running smoothly 24/7, our Desktop & IT support team helps deliver the exceptional services and experiences Spectrum is known for.

BE PART OF THE CONNECTION

As a Program Management Manager on the Call Center Desktop Apps team, you'll establish project management standards and oversee Project Management staff. You'll drive strategic development and implementation of projects from original concept through final implementation to meet strategic company and departmental initiatives.

WHAT OUR PROGRAM MANAGEMENT MANAGERS ENJOY MOST

• Working with leadership to create roadmaps and coordinate development and implementation of multiple initiatives
• Tracking project statuses, adjusting team member assignments and resource allocations to ensure delivery of projects on time and on budget
• Conducting performance reviews and monitoring continuous improvement plans
• Coaching and counseling employees while planning, monitoring, and appraising job results
• Ensuring alignment between project objectives and technical/operational solutions
• Guiding and reinforcing project management best practices including compliance with department policies, procedures, and practices

If you enjoy working collaboratively, have excellent interpersonal skills, a diplomatic approach, confidence, and comfort around peers and leadership teams, this may be the role for you.

WHAT YOU'LL BRING TO SPECTRUM

Required Qualifications

• Experience: Project Management: 5 years or more
• Education: Bachelor's degree in computer science, information systems, business administration or related field, or equivalent experience
• Skills: Proficient with PC and software applications (Word, Excel, PowerPoint, etc.) and software development lifecycle tools and processes (Agile, Business Analysis, Project Management, Product Ownership, Jira, etc.)
• Abilities: Prioritize, organize, and handle multiple projects simultaneously; excellent written and verbal communication skills; translate and synthesize data into a compelling narrative; supervise and motivate others
• Working conditions: Office environment; flexibility to work extended hours; 10 - 15% travel

Preferred Qualifications

• Experience: Management or leadership
• Education: Project management certification or successful completion of a recognized project management curriculum

SPECTRUM CONNECTS YOU TO MORE

• Dynamic Growth: The growth of our industry and evolving technology powers our employees' careers as they move up or around the company
• Tools & Tech: Work with leading anti-fraud technology and high-performing fraud protection tools
• Learning Culture: We invest in your learning, and provide paid training and coaching to help you succeed
• Supportive Teams: Be part of a strong community that gives you opportunities to network and grow, and wants to see you succeed
• Total Rewards: See all the ways we invest in you-at work and in life

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