Sr Technical Support Engineer

Aspen Technology, Inc.

4101 Arrowhead Drive (Show on map)
Nov 08, 2024
AspenTech is a global software leader helping industries meet the increasing demand for resources from a rapidly growing population in a profitable and sustainable manner. Our Digital Grid Management software suite, including AspenTech OSI products, helps power and utilities companies achieve superior real-time control, optimization and management for exceptional performance of complex energy networks. The RoleAs a Sr Technical Support Engineer, you will provide ongoing support to complex OT systems throughout the world, ensuring reliability, system performance and world-class customer satisfaction. This challenging and fast paced environment provides opportunity for engineers to expand their technical knowledge in all aspects of the energy utility industry by solving complex, real-world issues for our customer base using the tools and processes OSI provides. Your Impact Provide world-class support through creative, intelligent, efficient, and flexible solutions to a variety of technical challenges. Build lasting relationships with customers through professional, efficient, pleasant, and helpful communication. Gain technical expertise in all aspects of the energy utility industry through daily interactions with our global customer base. Provide remote technical support of complex computer-based control data systems to ensure customers system is properly maintained with the highest level of reliability. Develop leadership capacity through a supportive and engaging culture. Mentor and support junior staff to resolve related industry problems reported by customers. Support customers as they deploy, configure and report incidents with their OSI system. Troubleshoot, resolve, or escalate, and document customer incidents in a timely, efficient, and professional manner according to contract maintenance and warranty. Stay up to date with relevant federal and state law and regulations and document all customer interactions. What You'll Need Bachelor's, Masters degree required, preferably in Electrical Engineering, Systems Engineering or related field. 5-8 years or relevant experience; University experience may count. At least 1 year of experience providing customer technical support. Strong technical background in automation and computers. Familiarity ADMS and with public utilities is a plus. Knowledge of computer programming preferred. Ability to learn new tools and technologies quickly. Ability to learn various languages such as Python or similar. #LI-WJ1