Training and Development Specialist I (IT Trainer, IS Education)

University of Illinois Chicago
United States, Illinois, Chicago
Nov 19, 2024
Training and Development Specialist I (IT Trainer, IS Education) Training and Development Specialist I (IT Trainer, IS Education) Hiring Department: Information Services, Hospital Location: Chicago, IL USA Requisition ID: 1027343 Salary: $70,000-$80,000-commensurate with experience Posting Close Date: 12/9/2024 About UI Health The University of Illinois Hospital & Health Sciences System (UI Health) provides comprehensive care, education, and research to the people of Illinois and beyond. A part of the University of Illinois at Chicago (UIC), UI Health comprises a clinical enterprise that includes a 495-bed tertiary care hospital, 22 outpatient clinics, and 13 Mile Square Health Center facilities, which are Federally Qualified Health Centers. It also includes the seven UIC health science colleges: the College of Applied Health Sciences; the College of Dentistry; the School of Public Health; the Jane Addams College of Social Work; and the Colleges of Medicine, Pharmacy, and Nursing, including regional campuses in Peoria, Quad Cities, Rockford, Springfield, and Urbana. UI Health is dedicated to the pursuit of health equity. Position Summary Reporting to the Manager of IS Education, the Training and Development Specialist I (IT Trainer - IS Education) delivers learning and organizational development interventions to effectively on-board, train, coach, and measure performance of staff in meeting established organizational goals. Work is focused on delivering systems, workflow and technology training to employees and physicians who use the Electronic Health Record system, specifically Epic and other clinical/reporting systems or technologies on an regular basis through rounding and one-to-one support, as well as consulting with staff to provide systems or technology training services to access, revenue, clinical, lab, pharmacy and ambulatory staff. Duties & Responsibilities Identifies development needs within the organization based on requests, ongoing needs assessments, and other indicators such as employee opinion, data or system upgrades. Determines and communicates appropriate intervention based on results of needs assessment. Delivers role and skill-based training and coaching to a wide range of audiences, up to and including senior executives, as well as small and large groups. Develops and maintains videos and eLearning materials available through a variety of sources. Works with Principal Trainers to keep content up-to-date in a timely manner to ensure employees have most current information. Participates in the delivery of organization-wide Epic EMR and other systems and technology training programs including, but not limited to, curriculum development and maintenance of training or communication materials in compliance with regulatory requirements, system changes or optimizations, and ongoing quality improvement initiatives. Actively and regularly performs rounding in various areas across the organization to provide training and coaching to end users for the purpose of improving EMR efficiency. Provides support to end users and addresses questions or problems as needed. Tracks training and coaching efforts provided using Epic Signal and other reporting mechanisms. Measures and reports on training and system analytics such as attendance, course completion, assessment scores and learning impact, among other things such as system usage rates and EMR efficiency. Continuously works with Principal Trainers to update programs based on feedback. Identifies system change management needs via requests, ongoing needs assessment and other indicators such as employee opinion, system metrics or system updates. Communicates and implements appropriate interventions based on results of needs assessment. Consults with leaders on system issues impacting individual, departmental, and organizations performance. With support from others, designs and delivers customized system development interventions to address issues. Consults with business partners, delivers individual and team coaching for staff. Exercises independent judgment to address specific issues that require risk assessment in line with organizational system objectives, goals, or policies. Works with various teams in the organization to identify, investigate and resolve system concerns and issues. Successfully complete manager identified, required system training and certifications needed to support assigned applications within communicated timeframes. Assists with various special projects and other duties as requested. Perform other related duties and participate in special projects as assigned. Minimum Qualifications Any one or any combination of the following, totaling four years (48 months), from the categories below: credit for college training leading to a major or concentration in education or other fields related to training and development such as human resource administration or business administration or closely related fields 30 semester hours equals 12 months 60 semester hours equals 24 months 90 semester hours equals 36 months 120 semester hours or a Bachelor's Degree equals 48 months credit for college training leading to a major or concentration in fields other than those previously listed Bachelor's Degree equals 3 years (36 months) Master's Degree equals 4 years (48 months) work experience as a human resource or training professional Two years of professional work experience in the training and development profession ¹ ¹ A Master's degree in education or other fields closely related to training and development (such as human resource administration or business administration) or a Master's degree with a concentration in these fields may be substituted for one year of such experience. Two years of professional work experience in developing and delivering education for Electronic Health Record (EHR) systems. This may be concurrent with two years of professional work experience in the training and development profession. Preferred Knowledge and Skills Bachelor's Degree preferred in Adult Education, Information Systems Management, related information management field, or a clinical area of study. Minimum 2 years of professional work experience in the organizational development or training and development profession. Demonstrated experience delivering systems, workflow & technology training in the Electronic Health Record such as Epic clinical applications. Knowledge of adult learning principles and multiple training environments, computer based training, and blended learning. Demonstrated knowledge of system training development and implementation. Demonstrated system training delivery skills. Ability to manage goals and deadlines while handling multiple projects. Ability to consult and interact with various levels of leadership. Demonstrated ability to work independently, as well as, in a team environment. Demonstrated ability to work on cross-functional project teams. Proficient in Adobe Captivate and Microsoft Office applications for the production of training materials. Strong presentation, verbal and written communication skills. Certification in one or more of the following Epic track(s)/application(s) or related certification area: ASAP Beacon Beaker Cadence Cogito Cupid EpicCare Ambulatory EpicCare Inpatient Clinical Documentation EpicCare Inpatient Procedures Orders Grand Central Healthy Planet HIM and Identity Home Health and Hospice OpTime and Anesthesia Prelude Radiant Resolute Hospital or Professional Billing Stork Tapestry Willow Fully complete all sections of the online application including adding your full work history with specific details of your duties & responsibilities for each position held. Fully complete the education, licensure, certification, and language sections. You may upload a resume, cover letter, certifications, licensures, transcripts, and diplomas within the document section of your online application. When completing your online application, please be sure to provide detailed information about your job knowledge and specific duties and responsibilities, as your qualifications for any Civil Service position will be primarily determined based on what is contained in the application. Dates of employment and if employed on a full or part time basis (including number of hours per week) must be indicated for each position held. Additional consideration will be given to supporting documentation i.e., resume, transcripts, licenses, and certifications so please be sure to attach all applicable documents. If an application is not fully completed and submitted by the close date, the applicant/employee will not be considered for this position. For fullest consideration, the above-mentioned requirements must be submitted no later than 12/9/2024. Please note that once you have submitted your application you will not be able to make any changes. In order to revise your application, you must withdraw and reapply. You will not be able to reapply after the posting close date. Please ensure the application is fully completed and all supporting documents have been uploaded before the posting close date. This is a full-time and benefits eligible position. UI Health offers competitive salaries commensurate with experience. All full time benefits eligible positions include a comprehensive benefits package which include; Health, Dental, Vision, Life, Disability & AD&D insurance, a defined benefit pension plan as well as paid leave which includes; Vacation, Holiday and Sick. In addition, we offer tuition waivers for employees and dependents. Go to https://www.hr.uillinois.edu/benefits for a complete list of Employee Benefits. The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify. The university provides accommodations to applicants and employees. Request an Accommodation Looking for more University of Illinois positions? We invite you to search for positions at each of the University of Illinois locations, the University of Illinois System Office and the University of Illinois Foundation. The University of Illinois System Office supports the primary missions of teaching, research, public service, and economic development for all of the Universities and offers positions in all locations. The University of Illinois Foundation is the official fundraising and private gift-receiving agency for the University of Illinois and also offers position in all locations. Click the links below to search for other University of Illinois positions. University of Illinois Urbana-Champaign University of Illinois Springfield University of Illinois System Office University of Illinois Foundation The University of Illinois System is an equal opportunity employer, including but not limited to disability and/or veteran status, and complies with all applicable state and federal employment mandates. Please visit Required Employment Notices and Posters to view our non-discrimination statement and find additional information about required background checks, sexual harassment/misconduct disclosures, and employment eligibility review through E-Verify. To apply, visit https://uic.csod.com/ux/ats/careersite/1/home/requisition/12192?c=uic Copyright 2024 Jobelephant.com Inc. All rights reserved. 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