Senior Product Analyst

About us

At Auctane, we are united by a passion to help sellers - wherever they are, however they operate - fulfill the promises they make to consumers. The Auctane mission is to fuel commerce through exceptional delivery. We make it possible for businesses to meet the ever rising expectations of their customers, and we make the world smaller and more accessible to consumers everywhere. Auctane brands enable hundreds of thousands of merchants to annually deliver billions of products - over $200 billion worth - to customers around the globe. And Auctane is just getting started.

Auctane is a team of shipping and software experts with a passion for helping merchants move their ideas, dreams and innovations around the globe. The Auctane family includes ShipStation, ShipWorks, ShipEngine, ShippingEasy, Stamps, Endicia, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

About the team

The Auctane Strategy & Insights team is responsible for delivering accurate data on business performance & actionable insights to partners across the Auctane e-commerce products, our parent company (Stamps.com), and external partners. These responsibilities are delivered through the definition & refinement of the company's Key Performance Indicators (KPIs), setting goals against these KPIs, measuring performance against these goals, and recommending (and, when applicable, implementing) actions to drive improved performance. Also, the Strategy & Insights team partners with stakeholders from across the business to guide strategic planning and decisions through the use of external market research and trends from the analysis of internal data.

About the role

Auctane is looking for a Product Analyst to join our growing analytics team. As a Product Analyst you will help to ensure that the business is making data driven decisions during all aspects of the product life cycle. You will work closely with designers, product managers, and engineers. The Data, Insights, and Pricing team is responsible for delivering accurate data on business performance & actionable insights to partners across the Auctane e-commerce products and external partners. These responsibilities are delivered through the definition & refinement of the company's Key Performance Indicators (KPIs), setting goals against these KPIs, measuring performance against these goals, and recommending (and, when applicable, implementing) actions to drive improved performance. The Strategy & Insights team partners with stakeholders from across the business to guide strategic planning and decisions through the use of external market research and trends from the analysis of internal data.

What will you be doing?

• Embed with product teams as a trusted partner, uncovering new ways to improve the product and drive growth
• Support a data-driven product development culture by driving the definition, tracking, and operationalizing of user product analytics tied to company-level metrics
• Create easy-to-interpret analysis and visuals, summarizing actionable findings in detail and engaging stakeholders enough to consider your data-backed insights
• Plan, develop, and own our rapidly growing user product analytics function

What are we looking for?

• Bachelor's Degree or equivalent years of experience.
• 6+ years of experience in a quantitative role navigating highly ambiguous environments, ideally as a product analyst at an enterprise software company or strategic insights organization
• Advanced SQL skills, including complex queries, optimization techniques, and data manipulation
• Excellent communication skills with the demonstrated ability to communicate with product managers, designers, engineers, and stakeholders alike
• Experience in defining, implementing, and operationalizing new feature and product-level metrics from scratch
• Provided strategic product insights that extend beyond standard statistical analysis

Skills and Knowledge:

• Business acumen is required - understanding the levers to pull to produce growth and associated risks.
• Strategic Bias - weighing scale vs. expediency, and can identify opportunities and risks within existing systems.
• Ability to clearly and concisely communicate results and insights to management and directors.
• Able to effectively combine quantitative data and qualitative information to communicate the "So What" of a situation to drive actionable insights.
• Passion for customers and interest in eCommerce.

What will make you stand out?

• A solid, demonstrable understanding of Google's Cloud Platform, Customer Data Platforms (Segment), and LookML
• Excellent analytical skills with the ability to interpret complex data and distill findings into actionable insights
• An ability to make progress at a fast pace, carrying others along with you in an environment with multiple opinionated stakeholders

The tech

• SQL
• Segment
• Looker/Tableau
• Microsoft Excel
• Google Docs
• Python is a plus

What do we offer?

• Discount on your personal shipment orders via stamps.com and GlobalPost.
• Charitable donation matching! We are happy to support your initiatives by duplicating the amount donated.
• Volunteer day. You can take 1 day off per year in order to participate in volunteering activities! We will love to see some pictures in our slack!
• Referral Fee We need your support in hiring top-class talent! We offer a referral bonus of 500-5K, depending on the complexity of the role and the hiring process.
• Great work-life balance. We offer a flexible work schedule and will do our best to adapt to your situation. Working in a fast-paced environment can be intense, but that doesn't mean you shouldn't enjoy your free time!
• An inclusive and upbeat work environment Leave your suit behind... business casual, jeans accepted kind of place! More importantly, our company culture promotes diversity and inclusion. The personality and opinions of each of our team members are important and valid, and we aim to offer all employees a safe environment where they can be themselves and thrive.
• A cross-cultural atmosphere We are a truly international team of over 20 nationalities that speak at least 10 languages. Our company language is English and all internal communication and company-wide meetings are in English.
• Company events Work hard, play hard! We do our best every day, even at our regular team-building events.
• Internal and external training, free access to online training platforms such as LinkedIn Learning.
• We are a hybrid company. All team members at Auctane in Austin come into the office Tuesday-Wed-Thursday.
• We offer 10 paid days off for U.S. holidays throughout the year!
• Health and Wellness: The well-being of our team is super important to us. Choose from different options that help you focus on your health.
• Take the reins of your time off with our flexible PTO policy - because work-life balance should always be in your hands!
• Attractive office space in the heart of central Austin, Texas (free drinks, snacks...)
• Indulge in weekly catered lunches at our office - a delicious perk to fuel your work.
• Free garage parking directly across from the office building.
• Fitness center in the office with Tonal Mirrors, Peletons, free weights, etc.
• We offer a gym discount program to help you stay fit and healthy!
• Find your zen right at the heart of our Austin office with weekly onsite yoga sessions - because balance is key to our vibrant workplace culture!
• 401k employer matching program - because your future deserves a friendly boost!
• We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way.
• We've got your furry friend covered with pet insurance discounts.
• Have a helpful legal sidekick right in your back pocket with our free access to Rocket Lawyer.
• Get ready for hassle-free healthcare from the comfort of your couch - we offer free Telehealth services to keep you feeling your best!
• Treat yourself to relaxation on the regular - enjoy a monthly discount at Massage Envy.
• Get ready to rock our brand with style - we've got awesome company swag to offer!
• We conduct annual merit reviews to recognize and reward your hard work and achievements.
• BenefitsHub platform to obtain perks and discounts on auto/home insurance, pet insurance, travel, fitness, etc.
• Wellness programs with wellness discounts on medical benefit deduction and offers various company wellness activities/webinars and challenges such as Steps challenges and a Health Fair!
• Health savings account employer contribution for HSA medical plan enrollees.

Equal Opportunity Employer/Veterans/Disabled

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