CASE MANAGER

JOB PURPOSE:

The Case Manager, under general direction of Program Manager, provides comprehensive case management to victims of domestic violence by utilizing a trauma-informed care, strengths-based approach in all aspects of therapeutic community living to provide quality of life and maintain the highest possible ability to function within the community. Familiarity with domestic violence programs, beneficial.

ESSENTIAL JOB RESPONSIBILITIES:

• Develops effective, trusting relationships with program participants by utilizing a trauma informed care and strength-based approach. Models positive interactions, verbal guidance, and effective communication.
• Utilizes the Housing First Model to advocate for and facilitate participants access to community resources, housing resources, school programs, vocational opportunities or services, recreational activities, and/or relevant mental health services and benefits. Assists participants to develop natural resources and make contact with social support networks. Assists participants with benefits.
• Develops and maintains comprehensive outreach/working relationship with landlords, property management teams, and community partners on the participants' behalf to develop workable plans to obtain and/or maintain housing.
• Evaluates participants' individual needs. Completes timely service plans with participants including short- and long-term goals; provides follow-up and evaluation of goals. Coordinates and monitors services, including comprehensive tracking of participants' activities in relation to service plan.
• Documents weekly and emergency case notes; submits comprehensive resident files, completes reports as needed, and enters documentation into HMIS system. Prepares necessary incident reports.
• Identifies and provides emergency crisis services as necessary; makes immediate clinical assessments and responds accordingly to accepted crisis intervention methods and techniques; coordinates other services as appropriate.
• Maintains on-going communication with multi-disciplinary team across multiple programs to assist participants in obtaining and maintaining permanent housing, services to meet needs, and promote stability.
• Provides needed life skills training on a one-on-one or group basis or connection with partnerships. Assists residents in developing a budget and monitor payment of necessary bills. Assists with problem solving, social skills, parenting skills and behavior modification to meet participants' goals of maintaining housing.
• Other duties as assigned.
• Demonstrate Exceptional customer service, in Everything you do, by placing the child, family, Program participant or client first to support our mission to "Empower people to build better lives for themselves, their families, and their communities."

EDUCATION: Bachelor's Degree in Social Work, Sociology, Psychology, or related field.

EXPERIENCE: 1+ years of experience in a social service agency and/or 1+ years in a customer service focused environment. Experience with mental health and/or victims of domestic violence population is a plus.

ATTENDANCE: Must maintain regular and acceptable attendance at such level as is determined in the employer's sole discretion.

LICENSES: Driver's License with clear record.

VEHICLE: Must have daily use of a vehicle without prior notice.

OTHER: Must be available and willing to travel to various locations and with such frequency as the business need dictates.

Endeavors has a longstanding practice of providing a work environment that is free from all forms of employment discrimination, including harassment, because of race, color, sex, gender, age, religion, national origin, marital status, sexual orientation, gender identity, genetic information, disability, military or veteran status, or any other characteristic protected by law. We recruit, hire, employ, train, promote, and compensate individuals based on job-related qualifications and abilities.

Endeavors also provides reasonable accommodation to qualified individuals with disabilities or based on a sincerely held religious belief, in accordance with applicable laws. If you need to inquire about an accommodation, or need assistance with completing the application process, please email hr@endeavors.org or speak with your recruiter.