Director, Construction Insurance Operations

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This opportunity is in the Account Services Department.

Responsible for seeing policies through to the finish line, our Account Services department facilitates the operational processes between Claims, Underwriting, and our brokers. Ranging from rating services to audits to operational guidance, the available career opportunities are abundant with varying levels of specialty. Maintaining a strong network of team leaders, our department's relationship allows for cross-training opportunities and plenty of collaboration.

Role Description:

The Director of Construction Insurance Operations is responsible for leading day-to-day operations and supervising a team within the Insurance Operations unit focused on supporting Safety National's Construction insurance practice. This role emphasizes client support excellence, data integrity, process accuracy, and collaboration with leadership to advance operational initiatives and strategic goals.

Key Responsibilities:

• Team Leadership: Manage and develop the Account Services Insurance Operations unit, including training, performance reviews, and morale-building to ensure high standards of customer support.
• Process Improvement: Lead efforts to streamline workflows and implement enhancements, supporting seamless and accurate operations.
• Operational Oversight: Ensure efficient handling of Construction insurance products, including Wrap-Ups, by analyzing staffing and resource needs and implementing processes to meet demands.
• Client Focus: Foster a client-centric environment that emphasizes quality, accuracy, and customer satisfaction. Use metrics analysis to meet and exceed service standards.
• Policy & Procedures: Assist in evaluating and defining departmental policies and operational procedures, emphasizing continuous improvement.
• Project Leadership: Lead and participate in projects related to new systems and applications, ensuring operational requirements are met. Conduct or oversee User Acceptance Testing for system updates.
• Special Projects: Manage additional assignments to support broader departmental objectives.

Education:

• Bachelor's degree preferred. Advanced Education in the fields of business, marketing, finance or risk management strongly preferred.

Required Qualifications:

• 10+ years of experience in Property/Casualty Insurance or other financial industry customer operations / servicing experience
• 5+ years of experience managing and/or directing customer operations / client support to include managing personnel
• 5+ years of experience supporting Construction products (including Wrap-Ups)
• In-depth understanding of insurance industry's regulatory environment and requirements
• Willingness to adhere to a hybrid work schedule with a maximum of 2 days per week of work from home and 3 days per week in office or visiting brokers and clients
• Proficient with Microsoft Office suite, including Outlook, Word and Excel

Preferred Qualifications:

• Background in Workers' Compensation, Commercial Auto and General Liability
• Insurance designations are a plus (to include CPCU, CLCS, AINS, AIS, etc).

Protect the confidentiality, integrity and availability of information and technology assets against unauthorized disclosure, destruction and/or alteration, in accordance with Safety National policies, standards, and procedures.

Safety National is committed to fair, transparent pay and we strive to provide competitive, market-based compensation. In our vision to be First with Co-Workers, compensation is only one piece of the comprehensive total rewards package we offer. The target salary range for this position is $111,000 to $179,000. It is anticipated that most qualified candidates will fall near the middle of this range. Compensation for the successful candidate will consider the candidate's particular combination of knowledge, skills, competencies, and experience.

Safety National is a leading specialty insurance and reinsurance provider. Our culture is built upon relationships, which allow us to demonstrate our expertise gained through our rich 80-year history. As a wholly-owned subsidiary of Tokio Marine, Inc., we appreciate the benefits and support provided by our affiliation with one of the top 10 insurance companies in the world.

A Benefits Structure That Puts Employees First

Safety National's approach to benefits reaches far beyond competitive fixed compensation. Instead, we construct a total rewards benefits package for each valued member of our team. Highlights include incentive award bonuses, an annual holiday bonus, and profit-sharing contributions. Other exceptional benefits include generous healthcare coverage, a 401(k) match, enhanced paid caregiver leave, and family-forming benefits for adoption, surrogacy, and fertility. We also promote balance by offering a hybrid working environment and several employee appreciation events throughout the year. Apply today to learn more about our total rewards approach.

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