Job Overview
Under the direct supervision of the manager, this position sets up, works, and cleans respective positions of patient tray line, dish unit, pots & pans, cafeteria or food production units. This position performs numerous activities that require constant interaction with co-workers and guests, must function as a team player, and provide prompt, courteous friendly service that exemplifies our commitment to Service Excellence.
Job Requirements
Able to read and perform basic math calculations
Reading and writing skills
Job Responsibilities: Works assigned position on tray stations placing appropriate items on trays neatly, accurately and deliver carts to floors all within time guidelines.
Works assigned position in dish unit, pot and pan, or cart delivery using PPE'S, correct sanitation procedures all within time guidelines.
Work area and equipment properly stocked, cleaned and sanitized according to established department standards and HAACP.
Teamwork and flexibility. Is flexible to meet department needs. Picks up extra time, works over when needed. Mentors new employees.
Prepares and delivers patient nourishments, floor stock, late trays and other requests in accordance with established procedures.
Customer Service
Cleaning assignments completed regularly
Other Job-Related Information Working Conditions
Climbing - Occasionally
Hearing: Conversation - Consistently
Hearing: Other Sounds - Frequently
Kneeling - Occasionally
Lifting 50+ Lbs. - Frequently
Lifting <50 Lbs. - Consistently
Pulling - Consistently
Pushing - Consistently
Reaching - Consistently
Sitting - Occasionally
Standing - Consistently
Stooping - Frequently
Talking - Consistently
Use of Hands - Frequently
Color Vision - Occasionally
Visual Acuity: Far - Frequently
Visual Acuity: Near - Consistently
Walking - Consistently
TriHealth SERVE Standards and ALWAYS Behaviors
At TriHealth, we believe there is no responsibility more important than to SERVE our patients, our communities, and our fellow team members. To achieve our vision and mission, ALL TriHealth team members are expected to demonstrate and live the following:
Serve: ALWAYS...
*Welcome everyone by making eye contact, greeting with a smile, and saying "hello"
*Acknowledge when patients/guests are lost and escort them to their destination or find someone who can assist
*Refrain from using cell phones for personal reasons in public spaces or patient care areas
Excel: ALWAYS...
*Recognize and take personal responsibility to address and recover from service breakdowns when a customer's expectations have not been met
*Offer patients and guests priority when waiting (lines, elevators)
*Work on improving quality, safety, and service
Respect: ALWAYS...
*Respect cultural and spiritual differences and honor individual preferences.
*Respect everyone's opinion and contribution, regardless of title/role.
*Speak positively about my team members and other departments in front of patients and guests.
Value: ALWAYS...
*Value the time of others by striving to be on time, prepared and actively participating.
*Pick up trash, ensuring the physical environment is clean and safe.
*Be a good steward of our resources, using supplies and equipment efficiently and effectively, and will look for ways to avoid waste.
Engage: ALWAYS...
*Acknowledge wins and frequently thank team members and others for contributions.
*Show courtesy and compassion with customers, team members and the community |
TriHealth
Nov 09, 2024 