Retail Concierge Part Time
 JLL | |
 United States, Arizona, Scottsdale | |
 Nov 06, 2024 | |
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Part-Time Retail Concierge
Fashion Square Scottsdale, AZ Schedule- 16 hours per week Compensation- $17.50/hour RESPONSIBILITIES Greetsand assists all guests and property personnel in an efficient and courteousmanner Defines, communicates, and maintains high standardsof guestservice at alltimes Provides a luxury lifestyle experience for all The property guests as they visit the Center or reach out via phone, email, or digitalchannels Maintains a strong knowledgeofofferingsatthe property and can guide guests to appropriate merchandise, dining options, gift ideas,etc. Informs and suggests opportunities to engage guests in Center-wide retailers, events, theater, spas and restaurants available at or around the propertyand local area. Performsservicesrequestedincludingreservationsfordining,travel,entertainment,rentals,gifts,sportingevents, etc. This may require running errands away from the Concierge Desk at the Centerorlight eventplanning Supports and promotes all property programs andevents Anticipates the services sought after by ascertaining themoodand style of the guest; identifies solutions before beingasked Developsstrongworkingrelationshipswithbuildingmanagement,tenants,otherbuildingserviceproviders, retailers, restaurants, hotels, and other areabusinesses Actively researches shopping, dining, experiential trends to ensurethe propertyis able toprovide guests with services both expected andunexpected Buildsprofessionalnetworkswithintheguestbaseandcommunitytoenhanceknowledgeandservicescurrently beingoffered Responds to guests via phone, email,and propertywebsite. Corresponds with guests who require follow up orsolutions Participates in and successfully completes all trainingprograms Maintains the ambiance, style and cleanlinessofthe Concierge Desk ensuring allbrochures,and literature arestockedatalltimes Tends to other administrative duties as assigned Acts as a property ambassador within the Center and local community to promotethe property'sservices,amenities and events Partners with the on-site property management team, includingthein carrying out marketing and service initiatives and goals, including promotional and rewards programs formallguests SKILLS AND APTITUDES Passionate about providing exceptional service and interpersonalrelationships Thinkscreativelytoresolveallcustomer concerns,andanticipatetheirinterestsinservices,amenities, programs & events while visiting theproperty Communication clearly, concisely, and effectively in verbalandwrittenform Isa friendly and caringperson Excellentproblem-solvingskills Has flexible working hours and a proven recordofdependability andpunctuality Able to complete multiple tasks while maintaining a pleasant and professionaldemeanor Appearspolishedandprofessionalandconsistentlyadheretocompanydresscodeand groomingguidelines Followsall policies and procedures set forth in JLL and clienthandbooks Possesses strong working knowledgeofMicrosoft Outlook, Facebook, Twitter, Internet, App based programs and Microsoft Office(required) Able to listen and react quickly to guests', tenants', and retailers'requests EDUCATION AND EXPERIENCE Two or more years of previous high-end retail, fine dining, or VIP hospitality Prior experience with luxury hotel, retail or restaurant "frontofhouse" guest servicerequired Previous community involvementornetworking experience ispreferred | |