ServiceNow Technical Writer / Trainer (Secret Clearance Required)

We have an opportunity for a Training Specialist/Technical Writer to join our team. The successful candidate will be a detail-oriented person with strong technical skills, excellent interpersonal communication and experience with training and technical writing. This position will include both system-specific technical training and standard operating procedure (SOP) and procedure technical writing.

Responsibilities

Designing, implementing, and hosting virtual training programs and sessions for a variety of users across the world.
• Developing classroom handouts, instructional materials, aids, and manuals according to specifications, including 508 compliance, team style guides, and agency brand requirements.
• Plan, develop, organize, write, and edit IT compliance user documentation, operational procedures and manuals.
• Designing and facilitating training primarily remotely
• Develop an Organizational Change Management (OCM) and Training Plan defining approach, artifacts, and effective campaigns and communications
• Develop accurate, error-free and 508-compliant Final Training Materials in classroom, online and video formats
• Schedule and conduct training
• Collect feedback and survey data and incorporate into an OCM and Training Impact Assessments and Lessons Learned Report.
• Communicating with subject-matter experts on instructional design methods and their specific deliverables.

Required:

• 3-4 years minimum of training and/or technical writing experience
• Excellent presentation skills and ability to train non-technical users on how to use software
• Training program design skills to create programs that will have the best impact among users
• Knowledge of military culture and organization
• Excellent writing and communication
• Organization and reporting skills
• US Citizenship required and must have the ability to obtain a Secret Clearance
• Knowledge of traditional and modern job training methods and techniques
• Strong presentation and communication skills in both oral and written form, including effective proof-reading skills

Preferred

• Previous Federal Consulting Experience

#LI-Remote

Perks of working at NetImpact Strategies

• Your health comes first - we offer comprehensive medical, dental, & vision insurance that starts the first of the month after you join the team
• Invest in your future - 401(k) Plan - Immediately vested employer contributions; no matching required
• Work hard, play hard - we offer a generous Paid Time Off (PTO) policy and observe ALL ten (10) federal holidays
• Pawsitively pawesome - Pet Insurance (because our little critters are part of our families, too!)
• Invest in your education - Tuition reimbursement, internal training programs, & company-sponsored industry certifications
• Be part of a dynamic and collaborative work environment recently ranked by The Washington Post as a Top Work Place in 2019, 2021,2022, & 2023!
• Have fun and celebrate and give back - Team building activities, community volunteering, quarterly HQ days, & an offsite annual awards banquet

ABOUT US

NetImpact Strategies Inc. (NetImpact) has been a Trusted Advisor driving impact through digital transformation for the Federal Government for over a decade. We solve complex problems with innovation and agility to create meaningful, transformative, and enduring change. As Trusted Advisors, NetImpact professionals partner with customer agencies to deliver solutions that empower them to not only meet their missions but also realize their strategic vision through agile, outcome-focused solutions addressing both strategic and tactical requirements. We design and implement comprehensive, tailored solutions that are both mindful of the client's culture and organizational dynamics. NetImpact's core values and commitment to a customer and results-oriented delivery approach has propelled our growth and enabled us to deliver impactful value across Strategic Consulting, Process Automation, Cloud, DevSecOps, Data and Analytics, and Cyber Security for the Federal Government.

ACCESSIBILITY NOTE

NetImpact Strategies is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended ("ADA"), and applicable state and local laws. It is NetImpact's policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual's disability. Consistent with this policy of non-discrimination, NetImpact will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made NetImpact aware of his/her disability, unless doing so would cause undue hardship to NetImpact. If you are an applicant and need reasonable accommodation when applying for job opportunities within NetImpact, or request reasonable accommodation to utilize NetImpact's online employment application, please contact careers@netimpactstrategies.com.

EQUAL OPPORTUNITY EMPLOYER

NetImpact is committed to the development of a creative, diverse, and inclusive work environment. In order to provide equal employment and advancement opportunities to all individuals, employment decisions at NetImpact will be based on merit, qualifications, and abilities. NetImpact does not discriminate against any person because of race, color, creed, religion, sex (including gender identity, sexual orientation, and pregnancy), marital status, national origin, disability, age, veteran status, genetic information or any other characteristic protected by federal, state, and local laws (referred to as "protected status").