Temp Program Assistant - Herbert Wertheim College of Medicine

Florida International University is a top public university that drives real talent and innovation in Miami and globally. Very high research (R1) activity and high social mobility come together at FIU to uplift and accelerate learner success in a global city by focusing in the areas of environment, health, innovation, and justice. Today, FIU has two campuses and multiple centers. FIU serves a diverse student body of more than 56,000 and 290,000 Panther alumni. U.S. News and World Report places dozens of FIU programs among the best in the nation, including international business at No. 2. Washington Monthly Magazine ranks FIU among the top 20 public universities contributing to the public good.

The Herbert Wertheim College of Medicine is currently seeking a Temp Program Assistant to join our team of professionals.

Duties include:

Responsible for all aspects of Household Visit scheduling within the NHELP program for all learners to include populating available household (HH) visit appointment slots within the Portal Online Scheduling (POS) system, review of POS and scheduling and updating household visits within NHELP portal, arranging faculty and/or resident coverage of household visits by utilizing appropriate schedules, and confirms and reminds supervising faculty, residents, and officers of upcoming visits.

Performs other related duties as assigned. The omission of specific duties do not preclude the supervisor from assigning duties that are logically related to the position.

Registers household members in the Electronic Medical Record (EMR), schedules mobile health center appointments received via phone and appointment ticklers within the EMR, Responds and routes patient inquiries to the appropriate physician. Reviews and manages assigned task categories within Athena, including no-show patients, rescheduling, scheduling, labs, and authorizations. These action items may be system-generated or initiated by providers.

Coordinates Uber Health Transportation for NHELP household members. Tracks rides on the dashboard and assists in communicating with drivers.

Handles medical records correspondence as needed, ensuring a signed authorization prior to releasing or requesting records.

Assists with coordination of specialty referrals including mammography service referrals.

Responds to and closes the loop on telephonic and electronic communications from learners, faculty, and other NHELP staff.

Interacts with non-English Household members in Spanish to schedule appointments and resolve any inquiries they may have. Uses interpretation services to communicate with Household members as needed.

Performs essential duties in any emergencies such as hurricanes, public health emergencies, and/or any other university emergency closing. The employee is expected to be available to report to work as needed during university emergency closing with appropriate notification of a department administrator.

Prepares resource folders for medical students who take them along for their in-person household visits, which include essential forms such as Consent to Treatment, Telehealth Consent, and Medical Release of Information.

Temporary

Customer Service experience in health care setting.

Knowledge of Microsoft Office Suite (e.g. Word, Excel, PowerPoint).

High school diploma or GED and five (5) years of office or related experience providing administrative support, or coordinating functions of an office or department.

20 hours per week

$17.32 per hour

Criminal Background Check

As a temporary employee, you will not be eligible to participate in all employee benefit programs (e.g., paid leave, retirement, or tuition reimbursement).

Under the Patient Protection and Affordable Care Act (PPACA), a temporary employee who works on average 30 hours or more per week may be eligible to enroll in health care benefits. As a temporary employee, you are also eligible to enroll in supplemental plans (e.g. dental, vision,) which requires full payment on your part.

Upon completing an assignment, employees may apply for a position on FIU Careers.

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

To be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position and be in good performance standing.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access, Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.