Remote

Student Services Specialist

Maricopa Community College district
long term disability, tuition reimbursement, remote work
United States, Arizona, Tempe
2411 West 14th Street (Show on map)
Nov 14, 2024
Student Services Specialist Job ID: 320658 Location: Rio Salado Community College Full/Part Time: Regular/Temporary: Regular Hiring Salary Range $18.82 - $23.55/hourly, DOE Grade 109 Work Schedule The standard work schedule will be Monday - Friday 8:00am - 5:00pm during the Academic Year. 7:00am - 6:00pm during the Summer Months This position offers remote work allowing employees a combination of onsite and work from home options. The expected remote work schedule for this position will be based upon the needs of the department. Work Calendar 12 Months Maricopa Summary Are you looking for a place to work where you can make a real difference in the lives of over 200,000 college students every year? Would you like to be part of an organization that adds $7.2 billion dollars to the economy and supports nearly 100,000 jobs in the fastest growing county in the United States? Whether you're teaching, working, or learning Make It Happen At Maricopa County Community Colleges! About Us What's Currently Happening at Maricopa Many of our campuses have received grant awards through the National Science Foundation to improve undergraduate STEM Education: Hispanic-Serving institutions program (HSI Program). Commitment to diversity, inclusion, equity and employee groups to create an environment of shared governance One of the largest community college systems in the country 2020 Healthy Arizona Worksites Program recipient Named 19th Best Employer for Women by Forbes 2019 No. 42 in Arizona's Best Employers Benefits The Maricopa County Community College District (MCCCD) is committed to providing you with a competitive, comprehensive benefits program that provides the care you and your family need to lead healthy and productive lives. Our benefits are designed to provide support for every life stage and lifestyle in our community. Benefits & Perks Options: 20 paid observed holidays Arizona State Retirement System (ASRS) & 12% Employee Contribution Match (Pension, Long Term Disability, and Health Insurance) Paid vacation, sick, and personal time Maricopa Employee Store: Perks & Gears (exclusive discounts and offers for Maricopa Community Colleges faculty and staff) Annual professional development growth funding Tuition reimbursement for employees and dependents Flexible work schedules Maricopa Employee Health & Wellness Program: Sight-On-Site Eye Care Services Diabetes Empowerment Education Program Mobile On-site Mammography Screenings Employee Assistance Program (EAP) Wondr online program that teaches clinically-proven, healthy habits that lead to less stress, better sleep, weight loss, and more. Pre-Retirement Events Public Service Loan Forgiveness (may forgive the remaining balance on a federal student loan made directly by the U.S. Department of Education after qualifying). 10+ Maricopa Affinity Resource Employee Groups (Celebrates diversity, embraces inclusion, and supports employees, students, and community!) Job Summary Working within a learning college environment, this position in the Financial Aid Office performs technically complex financial aid processing, including awarding federal student aid. Reviews reports and assists in various areas of Federal Student Aid and scholarship programs to ensure program compliance. Is responsible for coordinating with various student services areas and assists with policies and procedures. Performs customer service to students through online chat, phone calls and supporting our students at the financial aid counter. Provide outreach regarding student services areas to include financial aid by counseling students about eligibility and required documents. Work with a diverse population of administrators, faculty, staff, students, and the general public. Also, other duties as assigned. Essential Functions 30% - Reviews student files verifying application for accuracy and completeness; requests additional information in compliance with federal and state laws; reviews various exception reports on a daily, weekly, and monthly basis. Monitors student's enrollment daily, weekly for disbursement of funds or changes to FA package, processes FA documents 25% - Performs technically complex Title IV processes including review of financial aid applications, packaging student financial aid inclusive of; verification, budget proration's, awarding, authorization of funds, corrections to ISIRs, post award adjustments, etc. 15% - Assists in analyzing/interpreting regulations for financial aid programs and responds to inquiries requiring detailed knowledge of regulations and policies from internal and external customers. 10% - May evaluate and take action on student appeals, conduct FA presentations to student groups regarding financial aid/scholarship resources and policies and provide general clerical assistance. 10% - Assists with administering financial aid programs such as student employment, loan programs; reviews office practices and procedures; may assist in training of students, staff, and temporaries; performs other duties as assigned. 10%- Performs functions of student services programs including student advisement, admissions and records, and financial aid assistance. Provides customer service to both students and parents in person and via the telephone on all areas with the ability to explain regulations and policies confidently. Minimum Qualifications Associate's Degree from a regionally accredited institution, and one (1) year full-time of student services or college teaching experience or experience assisting with educational program development and coordination, student advisement, financial aid, or related student development programs. OR An equivalent combination of education and/or directly related work experience sufficient to successfully perform the essential duties of the position, unless otherwise subject to any other requirements set forth in law or regulation, may be considered. Desired Qualifications A. Two (2) or more years of experience in a financial aid office with knowledge in federal and State aid regulations, programs, compliance, policies, and student financial aid guidelines B. Direct experience in packaging and manually authorizing student financial aid in compliance with federal and state laws C. Experience with customer service and counseling students and parents on financial aid regulations, institutional policies, and financial aid award inquiries D. Experience with various computer software specific to financial aid, proficient in National Student Loan Data System (NSLDS), Common Origination and Disbursement (COD), FAFSA Partner Portal (FPP), and processing financial aid in a student information system SIS. Special Working Conditions Must not be in default or overpayment of federal financial aid funds. Possession of a valid State of Arizona Class D driver's license is required; must meet minimum standards regarding driving: http://www.maricopa.edu/legal/rmi/vehicle.htm#requirements. Travel to campus during interview/selection process will be at candidate's own expense. Will be required to travel or be assigned to all MCCCD locations. May require numerous evenings or weekends. May require prolonged periods of viewing a computer screen. May be required to lift or carry up to #25 lbs. How to Apply Applicants are strongly encouraged to submit a cover letter that details how the applicant meets the minimum and desired qualifications. A cover letter may further highlight an applicant's knowledge, skill and abilities. All minimum requirements must be met at the time of the application. Additional materials will not be accepted after the job posting has closed. Missing materials or incomplete employment history will not be considered. Please ensure your materials clearly provide the following information. Clearly illustrate how prior experience, knowledge and education meet the minimum and desired qualifications for this position. Indicate whether former or current employment is Full-Time or; Part-Time employment (must include number of hours worked) Provide employment history in a month/year format (e.g., 09/07 to 10/11) including job title, job duties, for each position held and name of employer for each position. Three professional references, preferably current and/or former supervisors. If references are not provided in resume upon application, they will be requested at time of interview. Posting Close Date Open until filled First Review October 4th, 2024 Applications received after the review date may not be screened EEO, Title IX, & Clery Act Maricopa County Community College District (MCCCD) will not discriminate, nor tolerate discrimination in employment or education, against any applicant, employee, or student because of race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship status (including document abuse), age, disability, veteran status or genetic information. Title IX of the Education Amendments of 1972, states: "No person in the United States shall, on the basis of sex, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any education program or activity receiving Federal financial assistance." The policy of the MCCCD is to provide an educational, employment, and business environment free of gender discrimination. Incidents of misconduct should be reported to the college Title IX Coordinator, as outlined in policy, contact information is available at this link Title IX Coordinators. Rio Salado College's Title IX/504 Coordinator is O.Tafari Osayande, o.tafari.osayande@riosalado.edu, 480-517-8196. The Clery Act is a Federal law requiring United States Colleges and Universities to disclose information about crime on and around their campuses. Crime reporting data for each of the Maricopa Community Colleges, as required under the Clery Act, is available at this link Clery Act. To apply, visit https://jobs.maricopa.edu/psp/MCPAHPRD/EMPLOYEE/HRMS/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1000&JobOpeningId=320658&PostingSeq=1 jeid-520eca56ed1aeb48b47bf6d794f092df