Electronic Sales Support Associate - Part-time

This
position is responsible for daily processing of various Electronic Banking
functions including but not limited to Wire Transfer Processing, Online
Banking, Bill Payment, ACH Processing, Positive Pay, Remote Deposit Capture and
Mobile Banking functions for consumer and business customers.

• Customer Support including
  but not limited to:
  • Wire/ACH Processing
  • Online/Mobile Banking
  • Bill Payment/People Pay
  • Remote Deposit
    Capture/Mobile Deposit Capture
  
  
• Process requests for electronic transactions
  according to bank policy and procedures.
• Communicate any issues or concerns with First
  Community Bank personnel or directly with the customer depending on the
  type of issue and priority of the resolution.
• Work with various departments in the organization
  to assist customers and provide support for various services within the
  organization/department.
• Prepare audit documentation as required.
• Complete periodic reporting needed for tracking
  and monitoring Wire Transfers, ACH Processing, Remote Deposit Capture and
  other systems as needed for reporting to management.
• Cross-train for other positions in the bank's Electronic
  Banking Sales Support area.
• Other duties as assigned.

* High school diploma or equivalent and 2 years Electronic
Banking Operations experience, or an equivalent combination of education and
experience.

* Knowledge of FIS operating systems and procedures.

* Attention to detail required.

* Ability to meet deadlines and work under time
constraints.

* Detailed knowledge of computer software and hardware
required.

* Ability to sit in front of a computer for extended
periods of time.

* Ability to offer a high level of customer service.

* Polished written and oral communication skills.