Manager of Clinical Services

ANNUAL SALARY (DEPENDING ON SKILLS/EXPERIENCE): $165,000.00 - $200,000.00

Epic Care began as a single physician practice in San Leandro, CA, and quickly grew to a group of board-certified hematologists and oncologists. Over the last 30+ years, the practice has remained an independent, physician-led group and has grown into a dynamic, multi-specialty organization with more than 40 physicians located throughout the East Bay Area. Epic Care's mission is to deliver high-quality, personalized, value-driven care for our patients and their families. We recognize that increased access to care is essential to a high-quality patient experience, and we achieve that goal with multiple locations and service options under one roof. Join our team as we innovate both in clinical and practice operations!

SCOPE: Epic Care, Partners in Comprehensive Care is seeking a Manager of Clinical Services. This position will work in conjunction with, and by the direction of the Director of Medical Oncology Clinical Services, to provide clinical support for operations to existing practice locations and newly acquired practices. This role involves strategic planning, resource management, implementation of clinical policies and procedures, and providing education and training programs. The Manager of Clinical Services is responsible for overseeing and managing advanced practice providers (APPs), nurse leaders, Navigation/Concierge Program, and infusion operations at all sites. Supports and adheres to Epic Care Compliance Program, to include the Code of Ethics and Business Standards.

Ensure clinical operations and practice is consistent with organizational objectives. Oversees infusion operations at all sites. Facilitates the implementation and/or utilization of outcomes data and evidence-based practices at all infusion sites.

• Provides oversight for functions of nurse leaders and APP staff.
• Works in conjunction with the service line manager to oversee the navigation and concierge services.
• Assess staffing levels and issues, patient flow, current practices in the clinical setting.
• Facilitates implementation of standardized best practices within the organization utilizing industry standard KPIs and operational metrics. Updates and coordinates NCCN guidelines into practice.
• Coordinates and monitors training for all nursing and APP personnel to maximize service to patients in accordance with practice policies and procedures; coordinate staff training/in-services as required to update staff on new medications and revised protocols.
• Develop, review, revise and enforce clinical policies and procedures to reflect the safe, effective, and efficient practice modalities and treatment philosophies of the physicians and nursing staff for implementation throughout the practice. Build on the current Navigation program to create seamless care coordination of patients with all disease types. Create standardized metrics to ensure we are meeting agreed upon outcomes.
• Maintain HIPPA compliance
• In collaboration with HR, assist with posting requisitions for approved FTEs, assist with triaging candidates, and participate in the interview process alongside the Lead RN/Navigation Services at each specific hiring site. Coordinate new hire HR orientation and IT orientation. Work with Director of MOCS/HR to finalize salary for new hires.
• Demonstrates working knowledge of applicable labor laws and schedules and coordinates employee staffing including vacations, sick leave and overtime.
• Oversight of overtime, chair utilization, nurse-patient ratio based on acuity within the clinical setting with a strong focus on fiscal responsibility.
• Oversight of Lead RN's timely completion of performance evaluations. Provide quarterly performance evaluations of direct reports. Participate in the disciplinary process, crucial conversations, and write ups. Coach and mentor lead RNs when needed to ensure communication between lead RN and staff is clear and professional.
• Oversight of Lead RNs to manage the orientation process of newly hired oncology nurses and yearly competency updates for all nursing staff per protocol and guidelines. Ensure lead RN is completing a 30-60-90-day orientation check in with orientee and preceptor, collecting appropriate orientation documentation at each check-in, and oversight of orientation timeline based on ability and comfort level of nurse.
• Review and update nursing SOPs as needed with oversight from Director MOCS.
• Maintain Culture of Care throughout all sites. Collaborate with all departments to ensure compliance and efficiency throughout the organization. Collaborates with practice management to provide support on operational projects such as site Quality Committees, Quality Oncology Practice Initiative site assessments, Advancing Care Information, the Oncology Care Model (OCM), and other special projects as assigned.
• Clinical vs administrative responsibilities: 25% clinical/75% administrative

Certificates / Licenses / Registration Requirements:

• For NPs: Master's degree in Nursing, current RN and NP License
• For PAs: Master's degree in PA Studies, current PA License For NPs: Advanced Oncology Certified Nurse Practitioner (AOCNP) preferred
• BLS / CPR Certified required
• CA Registered Nurse Practitioner License (active) required

Experience Requirements:

• 3+ years of clinical NP or PA experience required
• 1 + year of oncology experience required
• 2 year EMR required
• 1 year Management / Supervisory/Operations experience preferred
• Proficient MS Office / Mac equivalent required

Benefit & Perks:

• Medical, Dental, & Vision Insurance for Full & Part Time Employees
• FSA, HSA, Transit and Dependent Care Pre-Tax Programs
• LTD & Self and Dependent Life Insurance Programs
• 401k Retirement & Matching Plan
• Generous PTO and Paid Holidays
• Continuing Education Reimbursement Program
• And Much More!

It is the policy of Epic Care to afford equal opportunity for employment to all individuals regardless of race, color, religion, sex, sexual orientation, gender identity, age, national origin, family status (including pregnancy), marital status, military status, sensory, physical, or mental disability, genetic information, or any other factor protected by local, state or federal law, and to prohibit harassment or retaliation based on any of these factors. Epic Care is an Alcohol and Drug-Free workplace.

Learn more about Epic Care at https://epic-care.com/careers/

WORK ENVIRONMENT: The work of this position is performed in an environmentally controlled medical practice environment. The position requires ability to work under pressure and with a diverse population, including staff, physicians, clients, patients, insurance companies and other members of the public on a regular basis. The position may cause frequent exposure to communicable diseases, bodily fluids, toxic substances, ionizing radiation, medicinal preparations and other conditions common to a clinical environment.

PHYSICAL REQUIREMENTS: Large percent of time performing computer-based work is required. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May require full range of body motion including handling and lifting patients, manual and finger dexterity, and eye-hand coordination. Requires standing and walking for extensive periods of time. Occasionally lifts and carries items weighing up to 40 lbs. Requires corrected vision and hearing to normal range.