Facilities Service Representative

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.

• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.

• If you are NOT a current employee or student, please click "Apply" and complete the application process for external applicants.

JOB DESCRIPTION AND POSITION REQUIREMENTS:

Penn State's Office of Physical Plant (OPP) Work Reception Center has an opportunity for a Facilities Services Representative! The Facilities Service Representative position is responsible for receiving, triaging, processing, and dispatching emergency and routine maintenance requests from all locations, areas, and facilities of the University.

Responsibilities include but are not limited to:

• Creating work orders in a customized database.

• Answering multiple phone lines.

• Utilizing a 2-way radio system to transmit and receive calls.

• Providing excellent customer service to internal and external customers.

• Following detailed work procedures and policies to make informed decisions around emergency and routine maintenance.

• Utilizing a call-out system for technician response to after-hours emerging events.

• Processing electronic correspondence (e.g. e-mail, messaging apps) and records.

• Releasing physical keys and granting card access to internal and external customers.

This position will have a regular schedule of Monday through Friday, 3:00 PM to 11:00 PM. Covering shifts outside of your normal schedule and working overtime will be required due to the business needs of the Work Reception Center.

OPP is part of Penn State's Finance and Business organization. As a member of Finance and Business, you will be joining a team of individuals who have the ambition to help Penn State succeed. Workforce diversity, cultural inclusiveness, and employment equity are deeply rooted in Penn State's historic mission. Just as we are committed to being a diverse educational environment, we are also committed to being a diverse working community. As a community, we endeavor to be a mixture of cultural backgrounds, life experiences, and individual perspectives that add variety and vitality to the workplace. The University believes that we can learn from each other's differences and break down the barriers that separate us. Penn State is a place where everyone can be themselves, together.

Education and experience:

Minimally requires a High School Diploma/GED or Vocational Training/Degree and 2 years of relevant experience, or an equivalent combination of education and experience.

Qualifications and skills to be successful in this position are:

• Critical thinking and decision-making skills.

• Ability to multitask.

• Experience with various computer applications including Microsoft Office 365.

• Background using customized databases.

• Customer service experience.

• General understanding of building facilities and mechanical systems are preferred.

• A positive attitude, a desire to learn and improve personal performance.

• Exemplify Penn State's core values: Integrity, Respect, Responsibility, Discovery, Excellence, Community.

The salary range for this position, including all possible grades is:

Salary Structure - additional information on Penn State's job and salary structure.

CAMPUS SECURITY CRIME STATISTICS: