Business Operations Manager

Cloudflare, Inc.
United States, California, San Francisco
101 Townsend Street (Show on map)
Nov 24, 2024
About Us At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world's largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine's Top Company Cultures list and ranked among the World's Most Innovative Companies by Fast Company. We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us! About the Team The Business Operations team sits under the CFO organization and is responsible for core company KPI reporting, incubating new analytics capabilities, leading and/or facilitating cross-functional projects to devise and operationalize high impact programs. We are looking for an individual with strong analytical horsepower to join the team to provide decision-making support to Cloudflare's strategic initiatives. The ideal candidate is passionate about problem solving and insight discovery, as well as is excited about rolling the sleeves to prototype MVPs and building high quality processes and tooling that scale with our rapid growth. What you'll do Work on complex strategic problems: identify root causes of the challenge and/or underlying business drivers, execute in-depth analyses to translate data into meaningful insights Synthesize audience relevant findings from the data to achieve alignments and support strategic decision making Assess financial impact of new initiatives, identify approaches to risk mitigation, create forecast model on new metrics as needed Work closely with Business Intelligence Team to track core KPIs, create visibility on new initiatives and its impact, and to streamline reporting processes as the projects mature out of MVP stage Lead projects through the full cycle: from initial scoping, analytics to solution design, testing and to operationalization and enablement Provide ad-hoc analytical support to Finance & Executive Leadership This role would be remote and would be based in Mexico. The role might involve travel to the US on a bi-annual basis. Examples of desirable skills, knowledge and experience 5+ years of Business Operations, Consulting, Investment Banking or Strategic Finance experience Bachelor's degree, MBA a plus Strategic thinker, balancing near term deliverables with long-term considerations Experience using data and metrics to drive improvements or decision making Experience working and communicating with Executive stakeholders Experience working in Finance function in a global/ multinational environment, a plus Modeling: High Proficiency with MS Excel and Google Sheets; ability to build thoughtful, complex and auditable business model and present the outcome in an easy-to-understand format Communication: Clear, concise communicator; ability to synthesize complex data or business problems into actionable information to drive results Versatility: Ability to multitask and thrive in a fast-paced, high-growth environment, zooming in with good attention to detail while still keeping the big picture in mind Project Management: Results-oriented, self-starter, organized, team-focused, and a strong work ethic, leveraging relationships to ensure deadlines are met Advanced/ high proficiency in SQL required Advanced/ working proficiency with English mandatory both written and verbal. What Makes Cloudflare Special? We're not just a highly ambitious, large-scale technology company. We're a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet. Project Galileo: We equip politically and artistically important organizations and journalists with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare's enterprise customers--at no cost. Athenian Project: We created Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. 1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here's the deal - we don't store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers. Sound like something you'd like to be a part of? We'd love to hear from you! This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license. Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer. Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.