Change Enablement Consultant

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Be the light tohelp uskeep our customers connected.If you are interested in a career and not just a position,Tampa Electricis the place to be!Tampa Electric offers competitive pay, acomprehensivebenefitspackageand opportunities for growth and development in a friendly and professional work environment.We embrace diversity and the inclusion of all. We believe our differences, unique perspectives and talents are our strengths and integral to the success of our company.

We're honored to serve approximately 780,000 customers across West Central Floridaand safely providethem with clean, affordable and reliable electricity. We've been doing it formore than 100 years, and there's so much more ahead.

Join our team of energy experts as we build on that legacy through innovation, continued solar investments, cost-effective and sustainable energy solutionsallwhile keepingtop-notchcustomer service at the center of all we do.

Tampa Electricis a subsidiary of Emera Inc., a family of energy companies which alsoincludes TECO Peoples Gas and New Mexico Gas Company. Emera provides energy to residential and commercial customers in the United States, Canada, and the Caribbean, with career opportunities available inall ofthese locations.

POSITION CONCEPT

The Change Enablement Consultant will play a key role in ensuring change initiatives meet objectives by increasing employee adoption. Focus on the people side of change, including changes to business processes, systems, and technology. Play a key role in driving organizational transformation by developing and implementing change management strategies and plans that ensure successful adoption of changes across the organization. Collaborate with key stakeholders to identify change impacts, mitigate resistance, and facilitate smooth transitions to achieve desired business outcomes.

PRIMARY DUTIES AND RESPONSIBILITIES

1. Change Enablement Project Support (60%)

• Lead change on a variety of projects (including some large scale, complex, and transformational projects) concurrently.
• Serve as key partner with the HR team on development of change strategies.
• Develop and execute change enablement strategies and plans for organizational initiatives, ensuring alignment with business objectives and priorities.
• Conduct change intake discussions and run impact analysis and assess change readiness.
• Lead stakeholder and readiness assessments to identify risks and formulate mitigation strategies.
• Develop and execute communication and training plans, in partnership with internal/external partners as appropriate, to enhance awareness, secure buy-in, and drive adoption across the organization.
• Provide on-going communications and status updates on change management deliverables.
• Collaborate and, at times, provide functional direction to the change resources or other project resources/stakeholders coordinating assessments, developing communications, and identifying training needs/plans.
• Actively participate in project meetings and provide guidance on change-related matters.
• Track, monitor and manage change deliverables on a regular basis and communicate status/metrics to project team/business owners.
• Consolidate and provide regular updates regarding the management of the work and resource plan on assigned projects to change leadership team.

2. Communications (20%)

• Develop and implement communication plans to effectively convey initiatives and changes to stakeholders across the organization.
• Collaborate with key stakeholders including sponsors, business owners, and impacted team members as well as the Project Management Office, Human Resources and Marketing and Communications, to ensure alignment and consistency in messaging.
• Support the development of reference guides, FAQs, videos, scripting, workflows and other documentation.

3. Training (10%)

• Identify training needs and for impacted stakeholder groups, collaborating with existing training teams as necessary. Work with stakeholders and business owners to identify appropriate training resources. Develop training material as necessary when training teams are not available.
• Perform train the trainer training as necessary.
• Assist in building change management capabilities within program and project teams.
• Ensure adherence to organizational governance and standard procedures in all training and development activities.
• Utilize creative, alternative approaches to traditional classroom training, including e-learning.

4. Enterprise Change Enablement Functional Support (10%)

• Collaborate closely with the Manager, Enterprise Change Enablement and the Director of HR to support the implementation and maintenance of the Enterprise Change Enablement program.
• Attends industry groups and applicable conferences to maintain standards.
• Foster a culture of collaboration and innovation within the change team to enhance performance and achieve objectives in strong partnership with the HRBP team and other internal stakeholders as needed (Corporate Communications, internal Training teams, etc.).

QUALIFICATIONS

Education

Required: Bachelor's degree in Change Management, Human Relations, Public Relations, Communication or related field.

Preferred: CCMP from ACMP, Proscior LaMarsh Practitioner certification or a similar certification.

Experience

Required: 3 years related experience including supporting organizational change initiatives with significant change management accountability; experience with large scale initiatives; advanced consulting skills including influencing, negotiating, working across organizations, decision-making and problem-solving

Preferred: Previous utility experience in a related role (including change management, OD, communications, training). Experience supporting large and/or multiple strategic transformational programs from a change management and/or program management perspective.

RELATIONSHIPS

Internal: Change analysts, consultants, leadership and internal stakeholders

External: Industry groups and applicable conferences to maintain standards

Knowledge/Skills/Abilities (KSA)

Required:

• Strong understanding of change management principles, methodologies, and best practices.
• Excellent communication, facilitation, and influencing skills, with the ability to engage and motivate stakeholders at all levels of the organization.
• Ability to think strategically and quick learner who can juggle multiple priorities, will proactively make connections with stakeholders across the business and can make decisions even when there are areas of ambiguity.
• Excellent written and verbal communication skills are required. Ability to lead conversations and create stakeholder engagement across the organization as well as building and maintaining strong positive working relationships across all levels of the organization.
• Exceptional problem-solving and decision-making abilities, with a focus on advancing results and achieving desired outcomes.
• Ability to work effectively in a fast-paced environment, managing multiple priorities and deadlines with a high level of attention to detail.
• Establish and maintain relationships with all levels across the company and external partners.
• Strong project management skills.

Preferred: Experience using tools such as Adobe Captivate, Canva or Articulate a plus.

LEADERSHIP COMPETENCIES

• Champions Safety, Health and the Environment
• Takes Ownership and Acts with Integrity
• Drives Business Excellence for Customers
• Builds Collaborative Relationships
• Develops People and Teams
• Cultivates Innovation and Embraces Change
• Thinks Strategically and Exercises Sound Judgment

WORK CONDITIONS

Employees are expected to be at the office unless otherwise agreed to by their performance coach and/or by the needs of the projects they support. Occasional travel and storm restoration overtime is required.

Complexity

Required: Entails supporting, and at times, leading multifaceted transformational initiatives within a dynamic organizational environment. This position requires the ability to navigate through intricate stakeholder landscapes, decipher diverse business requirements, and synthesize complex information to develop and execute comprehensive change strategies. Must adeptly balance competing priorities, mitigate risks, and address challenges inherent in large-scale change efforts. Fostering collaboration across cross-functional teams, guiding them through ambiguity, and driving alignment towards common goals. The complexity of this role extends to managing diverse perspectives, navigating organizational dynamics, and ensuring sustainable outcomes amidst evolving business landscapes and keeping the right stakeholders/leaders informed

#LI-SAC

TECO offers a competitive Benefits package!!

Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more!

STORM DUTY REQUIREMENTS....Please make sure to read below!!! Responding to stormswill beconsidered a condition of employment.

TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures.

TECO Energy is proud to be an Equal Opportunity Employer.

TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations.

In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities.

Pay Transparency Non-Discrimination Statement

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

ADA policy

It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s.

Application accommodations

Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed.

Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability.