ORD-Ocean Freight Accounts Receivables (A/R) Analyst

DHL Global Forwarding
United States, Illinois, Chicago
11601 West Touhy Avenue (Show on map)
Oct 25, 2024
Job Title: Ocean Freight Accounts Receivables (A/R) Analyst Job Location: Chicago, Illinois DHL Global Forwarding ("DGF") manages the flow of goods and information across a customer's global supply chain utilizing air/ocean/ground transportation, customs brokerage services, and dedicated warehousing/distribution centers. We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at http://www.dpdhl.com/en/career.html Overall????? Job Purpose: This OFR Analyst role will be responsible for providing timely and accurate maintenance of Accounts Receivables subsequent to original invoicing. The selected candidate will be in charge of researching, validating and processing requests for additional supporting documents, adjustments, corrections and refunds. S/he will also be responsible for identifying trends and analyzing root causes of AR issues and coordinate resolution with OFR departments. Qualifications: Good knowledge of Forwarding business, DGF OFR product, both Exports and Imports Advanced knowledge of various systems such as CW1/GCCS/EDM Good telephone and e-mail skills Strong negotiation and administrative skills Very detail-oriented with an ability to positively influence others across multiple groups An ability to work independently relying on experience and judgment to plan and accomplish daily deliverables Results-driven Performs all of the standard and all of the specialized and most complex aspects of the function Experience in Finance and Accounting preferred Generally 5 years of experience in related area of responsibility Main Tasks Understand and work on the weekly GCCS Report by meeting our company's KPIs Understand and provide invoices and supporting documents to Collections/Customers Understand and follow customers SOPs and COPs Research and analyze customer disputes and take action accordingly Participate in customer calls to address outstanding issues Attend weekly calls with Collections Complete training as required Initiate and/or assist in process improvements Work proactively with station management for improved Accounts Receivables Why join DHL Global Forwarding? We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html Our TOP EMPLOYER prestigious certification attests to our best-in-class efforts to attract and retain talent by fostering a positive work environment and encouraging personal and professional development among employees. At DGF, we don't build businesses. We believe in building people so they can build the business and this means every success that we have comes from our employees. Together, our employees continue shaping our environment as a great place to work and community that we are all proud of. As the world's leading logistics' company, DHL offers a wide range of interesting job challenges and opportunities in our different divisions around the globe. Our performance management system supports us in recognizing your potential, evaluating your performance, and continuously planning the development of your career with DHL. We will always enable you to take on responsibility and encourage your growth, personally and professionally. We are proud of our history and what we have created, a global market leader with 30,000 passionate employees. Our aspiration is to become the undisputed leader in our industry, when people think of forwarding; we want them to think DGF, because we have: The largest global network with more than ~30,000 passionate employees The most efficient processes and fastest response times The best solutions and best customer service Our Vision: The Logistics Company for the World Our Mission: Excellence. Simply Delivered. Our Purpose: We connect people, improving their lives. Our Values: Respect & Results Our Goals: Employer, Provider, and Investment of Choice, Living Responsibility About DHL Global Forwarding (DGF): DHL Global Forwarding (DGF) is the world leader in air freight services and one of the leading providers of ocean freight services. Around 30,000 employees work to ensure the transport of all kinds of shipments by air or sea. DGF's logistics solutions span the entire supply chain, from the factory to the shop floor. They also include special transport-related services. Our business model is very asset-light, as it is based on the brokerage of transport services between customers and freight carriers. We consolidate shipments to achieve higher volumes, purchase cargo space at better conditions and optimize network utilization. Our global presence means we can offer a variety of routing options and meet our customers' increasing demand for multimodal shipments. We are part of Deutsche Post DHL, the world's leading logistics provider with operations in over 220 countries. Visit our career site on the web at https://www.logistics.dhl/us-en/home/careers.html DHL Global Forwarding is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. Work Authorization: DHL Global Forwarding will only employ those who are legally authorized to work in the United States. This is not a position for which visa sponsorship will be provided. Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.