Operantions Manager
 DHL Global Forwarding | |
 United States, Missouri, St. Louis | |
 Oct 25, 2024 | |
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We have an exciting opportunity for an OPERATIONS MANAGER to manage our daily operations. This position will be based at our Kansas City, MO or St. Louis, MO location.
Key Responsibilities: * Oversees and coordinates all transactional operations (Air Export / Import and Customs activities), adhering to regulations and internal procedures. * Manages Team Agents, Specialists and leaders (supervisors) * Oversees execution of desk-level functions (such as file processing and customer service) to support staff during high-volume periods, vacations, etc. (minimal) * Ensures all Operations teams meet customer requirements and takes corrective actions in case of deviations from requirements. * Ensures all compliance and regulatory rules and guidelines are followed / met. * Provides guidelines to Export, Import and Gateway to ensure transactional operations are consistent with group business strategy and compliant with the local business environment. * Monitors quality and adherence to standards and is responsible for constant improvement and optimization of product means. * Develops a high-performance service culture within the Export and Import Departments * Ensures realization of budgetary performance by setting and monitoring clear objectives * Manages interface with Customer Service, Product, and Global Service Centers as required. * Works closely with Station Manager to shape station direction and execute strategy. * Performs additional tasks as assigned by Station Manager Skills / Requirements: * International freight forwarding experience required. Air Import / Export, Ocean Export / Import, Customs Brokerage experience is a plus (especially air). * Experience using the Cargo Wise software is a major plus. * Proven track record in people management role (leadership, motivation and people skills) * Must be willing to develop necessary skills to advance to next level of management (Station Manager) * Positive attitude with a commitment to quality * Commercial (sales) experience is a plus. * Minimum of 5 years supervisory experience within the logistics / transportation industry preferred. * Exceptional communication skills (verbal, written, and presentations) * Strong computer skills: Microsoft (i.e. Excel, Word, PowerPoint, & Outlook) | |