2024-2025 - Graham Center, Student Guest Services Assistant

Florida International University is recognized as a Carnegie engaged university. It is a public research university with colleges and schools that offers more than 180 bachelor's, master's and doctoral programs in fields such as engineering, international relations, architecture, law and medicine. As one of South Florida's anchor institutions, FIU contributes $9.8 billion each year to the local economy. FIU is Worlds Ahead in finding solutions to the most challenging problems of our time. FIU emphasizes research as a major component of its mission. FIU has awarded over 200,000 degrees and enrolls more than 54,000 students in two campuses and three centers including FIU Downtown on Brickell, FIU @ I-75, and the Miami Beach Urban Studios. FIU also supports artistic and cultural engagement through its three museums: the Patricia & Phillip Frost Art Museum, the Wolfsonian-FIU, and the Jewish Museum of Florida-FIU. FIU is a member of Conference USA
and has over 400 student-athletes participating in 18 sports. For more information about FIU, visit http://www.fiu.edu/.

Job Summary/Job Duties

The Student Centers are currently seeking a Guest Services Assistant to join their team of professionals. Duties will include providing assistance at the eSports Longe and Game Room. Responsibilities amongst all areas will include providing coverage to other units as needed, completing all required student training, and representing the Division in University events such as Commencement.

eSports Lounge

• Provide excellent customer service to all students, faculty/staff, and external guests
• Enforcing eSports Lounge policies and procedures
• Checks in and patrons wanting to use the Lounge.
• Assists guests with printing, photocopying, and scanning of materials.
• Oversees all events being hosted in the lounge such as e-sports tournaments and orientation sessions.
• Maintain and upkeep the appearance of the eSports Lounge.
• Provides good customer service to all patrons.
• Make recommendations for service enhancements in the eSports Lounge.
• Provides assistance if any of the systems are presenting an issue.
• Refills supplies as needed.
• Report faulty equipment in need of repair.
• Be cross trained with Game Room policies and procedures.

Game Room

• Provide excellent customer service to all students, faculty/staff and external guests.
• Enforcing Game Room policies and procedures.
• Run gaming tournaments, events, and reservations.
• Assist with marketing, game tournaments, expos, karaoke, and other events and activities in the Game Room.
• Decorate the Game Room for special theme days, holidays, events, etc.
• Make recommendations for service enhancements at the Game Room.
• Assist with surveying Game Room patrons.
• Assist with the upkeep of the Game Room space.
• Report faulty equipment in need of repair.
• Be cross trained with eSports Lounge policies and procedures.

Federal Work Study

• Students enrolled at FIU, who have been awarded Federal Work Study (FWS) as part of their Financial Aid Award package.
• Student must be enrolled with a minimum of six (6) credit hours in a course of study leading to a degree or a Financial Aid eligible certificate, during Fall, Spring, and Summer semesters.
• Upon credits decreasing, award being canceled, or graduating, FWS employment must end.

Hours will vary based on class schedule and needs of the department.

$12.00/hour

Criminal Background Check
This student appointment may be subjected to a pre-employment background check.

Extended Background Check is required if the job includes any of the following responsibilities. Some may also require a Fingerprint Check:

Prospective Employee

If you have not created a registered account, you will be asked to create a username and password for use of the system. It is recommended that you provide an active/valid e-mail account as that will be the main source of communication regarding your status within the process. In this account, you are able to track your applicant status in "My Applications".

In order to be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position, be in good performance standing, and have been continuously employed at the University for at least six months.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume/curriculum vitae into one attachment. Attached documents should be in Microsoft Word or PDF format. All applicants are required to complete the online application including work history and educational details (if applicable), even when attaching a resume.

*This posting will close at 12:00 am of the close date.

Current Employee

As a current employee, you must log into Employee Self Service (ESS) to apply for this and any other internal career opportunity of interest. In this account, you are able to track your applicant status in "My Applications".

In order to be considered eligible for the position as an internal candidate, departmental staff must meet minimum requirements of the position, be in good performance standing, and have been continuously employed at the University for at least six months.

Before you begin the process, we recommend that you are prepared to attach electronic copies of your resume/ curriculum vitae, cover letter or any other documents within the application process. It is recommended that you combine your cover letter and resume into one attachment. Attached documents should be in Microsoft Word or PDF format.

*This posting will close at 12:00 am of the close date.

Clery Notice

In compliance with the Jeanne Clery Disclosure of Campus Security Policy and Crime Statistics Act, the University Police department at Florida International University provides information on crimes statistics, crime prevention, law enforcement, crime reporting, and other related issues for the past three (3) calendar years. The FIU Annual Security report is available online at: https://police.fiu.edu/download/annual-security-fire-safety-report/.

To obtain a paper copy of the report, please visit the FIU Police Department located at 885 SW 109th Avenue, Miami, FL, 33199 (PG5 Market Station).

Pay Transparency

Florida International University will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

FIU is a member of the State University System of Florida and an Equal Opportunity, Equal Access Affirmative Action Employer all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.