EMS Dispatcher

Join a team that delivers excellence.

Lehigh Valley Health Network (LVHN) is home to nearly 23,000 colleagues who make up our talented, vibrant and diverse workforce.

Join our team and experience firsthand what it's like to be part of a health care organization that's nationally recognized, forward-thinking and offers plenty of opportunity to do great work.

Imagine a career at one of the nation's most advanced health networks.

Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.

LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.

Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.

Handles emergency calls and non-emergent calls from facilities and doctor's offices and makes the determination if the emergency requires an advanced life support or basic life support ambulance. If non-emergent call, determines if it requires wheelchair or stretcher or if is a transfer from hospital to hospital and requires an ambulance. Enters all patient demographic information into dispatch software and schedules calls accordingly. Dispatches appropriate level of service crew in order to get the appropriate help as quickly as possible.

Job Duties

• Maintains detailed records of thorough dispatching activities and unit assignments.
• Receives, processes, and disseminates calls from hospitals, care providers, and nursing facilities in an efficient manner to attain an appropriate and timely response.
• Utilizes computer software and dispatch equipment.
• Tracks times, location notes, transport information, and other information relayed by crews.
• Monitors status details of the mobile units sent to the dispatched location.
• Captures as much pertinent data as possible in a timely manner in order to direct the EMS or Paratransit units to the location with detailed information.
• Verifies address and callback information via interrogation to ensure precise location of caller.
• Supervises the direction of all the responding EMS or Paratransit units.
• Requests assistance from mutual aid, air ambulance providers, fire marshal, or others, as necessary.
• Anticipates and identifies problems and takes initiative to prevent or correct them.

• High School Diploma/GED or
• Technical School Diploma Emergency Medical Technology
• Less than 1 year
• Ability to maintain effective interpersonal relationships.
• Ability to work evenings, nights, and weekends, as necessary.
• Ability to obtain security clearance.
• Excellent verbal and written communications skills.
• Knowledge of how to utilize the CAD system.
• Proficient in Microsoft Office applications.
• Ensures timely relay of information on the nature of call, location information, and additional instructions via radio.
• American Heart Association Basic Life Support - State of Pennsylvania
• NREMT EMT-B Basic - State of Pennsylvania within 2 Years
• PA EMT-B Basic - State of Pennsylvania

• Associate's Degree Emergency Medical Technology

Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.

Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.

Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.

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