Crisis Support Worker, Youth Mobile Crisis, 40 Hours - L

Are you an internal caregiver, student, or contingent worker/agency worker at UMass Memorial Health? CLICK HERE to apply through your Workday account.

Exemption Status:

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This position may have a signing bonus available a member of the Recruitment Team will confirm eligibility during the interview process.

At UMass Memorial Health, everyone is a caregiver - regardless of their title or responsibilities. Exceptional patient care, academic excellence and leading-edge research make UMass Memorial the premier health system of Central Massachusetts, and a place where we can help you build the career you deserve. We are more than 16,000 employees, working together as one health system in a relentless pursuit of healing for our patients, community and each other. And everyone, in their own unique way, plays an important part, every day.

I. Major Responsibilities:

1. Serve as residential counselor for specified number of residents as requested by supervisor.
2. Complete program intakes and discharges for specified number of residents.
3. Use recovery-oriented principles to perform duties
4. Develop, implement, update and document treatment needs assessments, treatment plan, and progress reviews as part of continuous quality improvement activities.
5. Ability to observe, document, teach and respond to mental and physical health as well as other needs of consumers such as community living skills
Specialty Responsibilities:

Day Crisis Worker:
1. Assist clients with referrals and scheduling outpatient appointments.
2. Educate clients about safe medication storage
3. Ensure healthful menu planning, food shopping, and meal preparation through coordination and assistance
4. Lead treatment, skill development and/or recreational group (s) each week as assigned.
5. Attend teams and case conferences and collaborate with other providers for designated residents.
6. Provide outreach as designated to community-based residents.

Awake Overnight Crisis Worker:
1. Complete paperwork and electronic medical record daily log entries.
2. Complete bed checks, update reports, complete incident reports and other required documentation and paperwork to ensure the program meets CHL and division standards
3. Record refrigerator and freezer temperatures
4. Replenish and inventory unit supplies and paperwork

Standard Staffing Level Responsibilities:

1. Complies with established division and program policies, procedures, and objectives.
2. Attends variety of meetings, conferences, and trainings as required or directed.
3. Demonstrates use of quality improvement in daily operations.
4. Complies with all health and safety regulations and requirements.
5. Respects diverse views and approaches, demonstrates Standards of Respect, and contributes to creating and maintaining an environment of professionalism, tolerance, civility and acceptance toward all employees, patients and visitors
6. Maintains regular, reliable, and predictable attendance.
7. Maintains confidentiality.

All responsibilities are essential job functions.

II. Position Qualifications:

License/Certification/Education:
Required:
1. Grade 5: Crisis Worker I: High School Diploma/GED/HiSet required
2. Grade 6: Crisis Worker II: Requires a Bachelor's degree; preferably in the field of psychology or human services
3. MAP Certification required within 6 months of hire
Preferred:
1. Grade 5: Crisis Worker I: Associates degree

Experience/Skills:
Required:
1. Awake Overnight: Awake overnight staff must be able to remain awake and alert during the overnight shift to provide a safe and healthy environment for our clients and co-workers.
2. Must be able to pass a CORI background check

Unless certification, licensure or registration is required, an equivalent combination of education and experience which provides proficiency in the areas of responsibility listed in this description may be substituted for the above requirements.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

We're striving to make respect a part of everything we do at UMass Memorial Health - for our patients, our community and each other. Our six Standards of Respect are: Acknowledge, Listen, Communicate, Be Responsive, Be a Team Player and Be Kind. If you share these Standards of Respect, we hope you will join our team and help us make respect our standard for everyone, every day.

As an equal opportunity and affirmative action employer, UMass Memorial Health recognizes the power of a diverse community and encourages applications from individuals with varied experiences, perspectives and backgrounds. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, protected veteran status or other status protected by law.

If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentacquisition@umassmemorial.org. We will make every effort to respond to your request for disability assistance as soon as possible.