Bilingual Contact Center Representative

The Opportunity

Join the wave of growth at Maersk! We're not just a company, we're a movement. With a vision larger than the ocean, we're on a mission to connect and simplify our customers' supply chains as a true integrator of container logistics. And we need talented individuals like you to make it happen!

A year of growth, and we're just getting started! Our Global Service Centers (GSC) in Mexico and Brazil have been thriving for over a year now, and we're taking it to the next level. As part of our GSC Americas team, you'll be at the forefront of driving excellence across our global network, collaborating with diverse professionals, and embracing challenges that inspire growth. If you're ready to propel your career with a world leader in transport and logistics, Maersk is your destination. Embark on a journey with us-where your passion will navigate the future of global commerce.

As a Bilingual Contact Center Representative you will contribute to building great customer experience moments by providing a world-class service via inbound and outbound calls. The representative will own the resolution to last mile delivery problems, assuring customer satisfaction throughout this phase of the logistics journey.

We Offer

We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.

Energizing and pioneering, this is also an environment that keeps you motivated. You'll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.

We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.

We value the diversity of our talent and will always strive to recruit the best person for the job. We're proud of that and we see it as a genuine source of strength for building high performing teams.

Key Responsibilities:

• Provide world-class customer experience via inbound and outbound calls.

• Resolve last mile delivery logistics problems, assuring customer satisfaction.

• Coordinate communication between customers, delivery teams, stores and/or warehouses.

• Meet Customer Service KPIs targets.

Requirements:

• English language proficiency at Level C1 required.

• High school diploma or equivalent required, with a bachelor's degree preferred.

• 2+ years of contact center experience, preferably in retail or with knowledge of last mile logistics and/or transportation, and customer service/direct call handling experience.

• Ability to work a standard shift between 4:30 AM and 12 AM (Mex) with flexibility to work holidays and weekends.

• Flexibility to work from home or in-office (hybrid model) with scheduled hours between 7am-7pm, with occasional outside of regular hours.

Technical Skills and Competencies:

• Strong communication and interpersonal skills, with the ability to work independently and effectively across organizational lines.

• Excellent organizational and time management skills, with the ability to prioritize tasks, multitask, and provide detailed information with precision.

• Customer-focused and solutions-oriented, with a strong ability to communicate efficiently and provide precise details

If you're excited about this opportunity, we're glad to hear from you! As a global leader, we're embarking on an industry-defining digital transformation that will revolutionize trade. We welcome applications from individuals who share our passion for innovation and customer-centricity. Apply now and be part of our dynamic team!

Learn more about us

A.P. Moller-Maersk is an integrated logistics company working to connect and simplify our customers' supply chains. As the world leader in transportation services, we operate in 130 countries and employ around 70,000 people. Learn more about us at: https://www.maersk.com

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.