Lead ServiceNow Solution Architect
 JLL | |
 United States, Illinois, Chicago | |
| 200 East Randolph Street (Show on map) | |
 Nov 15, 2024 | |
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This is a senior/lead expert technical role for overall technical solution architect on the JLL ServiceNow platform team.
ESSENTIAL DUTIES & RESPONSIBILITIES Design, implement and drive complex solutions that center on the ServiceNow platform, addressing various business processes, automation, and enterprise service management Design and build API integrations in-to/out-of the ServiceNow platform in a secure and scalable fashion supporting multiple endpoint technologies Lead the development team Lead the development process Author and maintain team and project documentation Works closely with other domains including Applications, Infrastructure, Cloud, Network, Security, and the business Work with third-party vendors Ensure applications, processes, and procedures of the team comply with JLL standards Plan and orchestrate upgrades annually Provide technical leadership and participate in all issue resolution for the ServiceNow platform Required Knowledge, Skills, and Abilities 10 years of hands-on experience developing, configuring, and managing all aspects of the ServiceNow platform Deep Experience with scripting in the ServiceNow platform Outstanding business and technical communication skills Expert level experience with ITSM, ITOM, HRSD, and custom app development. Others a plus. Deep understanding of ITIL processes - incident, request, change, problem, configuration, asset, and knowledge Strong experience in developing and managing APIs for the ServiceNow platform ServiceNow Certifications are a significant plus. | |