Retail Concierge (Part Time)
 JLL | |
 United States, New York, New York | |
| 148 West 37th Street (Show on map) | |
 Nov 15, 2024 | |
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A Retail Concierge is the primary point of personal contact for guests seeking information, service, assistance and recommendations while visiting the Property. This position serves as the primary point of engagement for guests who are seeking information to plan their shopping and dining experience. This includes staying up-to-date on the latest details and promoting upcoming in-center and retailer events.
*This position is Part Time* WHAT YOU'LL DO Takes great pride in offering helpful, friendly service at all times Greets and assists all guests and property personnel in an efficient and courteous manner Defines, communicates, and maintains high standards of guest service at all times Provides a luxury lifestyle experience for all The property guests as they visit the Center or reach out via phone, email, or digital channels Maintains a strong knowledge of offerings at the property and can guide guests to appropriate merchandise, dining options, gift ideas, etc. Informs and suggests opportunities to engage guests in Center-wide retailers, events, theatre, spas and restaurants available at or around the property. Performs services requested including reservations for dining, travel, entertainment, rentals, gifts, sporting events, etc. This may require running errands away from the Concierge Desk at the Center or light event planning Supports and promotes all property programs and events Anticipates the services sought after by ascertaining the mood and style of the guest; identifies solutions before being asked Develops strong working relationships with building management, tenants, other building service providers, retailers, restaurants, hotels, and other area businesses Actively researches shopping, dining, experiential trends to ensure The property is able to provide guests with services both expected and unexpected Builds professional networks within the guest base and community to enhance knowledge and services currently being offered Responds to guests via phone, email, and property website. Corresponds with guests who require follow up or solutions Participates in and successfully completes all training programs. Maintains the ambiance, style and cleanliness of the Concierge Desk ensuring all brochures, and literature are stocked at all times Acts as a property ambassador within the Center and local community to promote The property's services, amenities and events Partners with the on-site property management team, including the in carrying out marketing and service initiatives and goals, including promotional and rewards programs for mall guests | |