Patient Access Services Supervisor (PAT ACCESS SVC SUPV 1)

Hospital Access Services is responsible for hospital registration, admissions, emergency department arrivals and financial counseling. This position will serve as the direct report for the Emergency Department Financial Counselors and department administrative support staff. Provides guidance to support staff. Directs subordinates to complete assignments using established guidelines, procedures, and policies. Recommends new and revised procedures as needed.The Patient Access Services Supervisor is accountable for all unit activities and is expected to be an informed resource understanding the details of the department and its level of performance. The incumbent takes a hands-on approach to maintaining appropriate staffing levels within the unit on all shifts. The incumbent is responsible for completing quality reviews, providing employee feedback, maintaining employee documentation, and providing timely performance management to staff. The incumbent is expected to maintain documentation and provide management team updates during management meetings.

Apply By Date

1/29/2025 @11:59pm *REPOSTED

Minimum Qualifications

• Bachelor's degree in a related field and/or a combination of experience, education and/or training required
• Previous leadership experience required
• Experience working in a hospital setting
• Epic (EHR) Experience
• Demonstrated supervisory, organizational, and customer service skills to effectively supervise and prioritize the activities of subordinate staff, and to manage the complex workflow and multiple priorities of admissions and registration.
• Demonstrated ability to work effectively with all levels of management as well as with clinical care providers, administrative and business personnel, and other stakeholders on issues related to patient admissions, registration, and financial counseling.
• Skills to assess learning needs of staff and to participate in their training and development to promote growth within their position and the University.
• Strong verbal communications skills, with the ability to effectively motivate others and to convey complex information in a clear and concise manner.
• Written communication skills to compose letters, merit evaluations, reports, policies and procedures, and Situation Response Guidelines that could include medical, financial, and administrative information clearly and concisely.
• Extensive knowledge of healthcare insurance systems: including HMO, PPO, Federal Government programs, State programs, Third party liability, and Charity Care.
• Ability to apply insurance knowledge to accurately complete quality reviews, compile, and update training material, provide team training, and review and report outcomes related to payor information.
• Knowledge of county contracts; third party payer contracts, Title XXII, JCAHO and CMRI notification criteria. -Demonstrated knowledge of how these programs/regulations affect the functions and roles of the department; ability to incorporate them into departmental systems/processes.
• Ability to organize work to accommodate special projects, deadlines, and priorities.
• Skills to perform in-depth statistical analysis to provide accurate information in a concise informative manner and to identify/analyze problems or issues related to areas of responsibility, which includes patient throughput, registration, and admitting processes.
• Public speaking skills to effectively address a variety of committee, groups, and forums to educate, explain and respond to department functions.
• Personnel management skills to include developing position descriptions; recruiting, interviewing, and selecting employees; establishing performance standards, empowering employees; and holding them account pie, coaching, and evaluating employees; recognizing and rewarding staff; administering corrective action, and providing staff development and team building opportunities.
• Knowledge of staff personnel policies and regulations.
• Excellent interpersonal communication skills to interact with tact and diplomacy with administration, management, patients, physicians, and staff at all levels.
• Ability to engage in collaborative problem solving and negotiation with staff and colleagues.
• Ability to exercise discretion to ensure that patient, staff, and department confidentiality is always maintained in a professional and respectful manner.
• Ability to maintain composure, efficiency, and a positive customer service-oriented manner during periods of peak workload with frequent interruptions, under tight deadlines, and when interacting with customer who are ill, angry, or emotionally distressed.
• Ability to accomplish a variety of concurrent assignments in an effective and efficient manner.
• Skills to organize and prioritize assignments to complete work in a timely and efficient manner, particularly when there are changes in the workload or assignments.
• Problem-solving skills to independently define a problem, identify the resources available to help solve problems, create variable resolutions, and take the action necessary to implement them and follow through to ensure the problem is resolved to the satisfaction of all parties.
• Decision making skills to independently exercise delegated authority to act, and to appropriately seek assistance from others when limits of delegated authority have been reached.
• Knowledge of medical terminology, insurance verification, payer plan changes, managed care environment, authorization processes, appointment scheduling, registration, reimbursement contracts and departmental and system policies and procedures.

Preferred Qualifications

• Preferred Experience /Knowledge of Medical Terminology
• Preferred Experience working varied shifts
• Previous experience as a supervisor in a unionized environment preferred

Key Responsibilities

• 25% - SUPERVISION AND LEADERSHIP
• 25% - PERSONNEL MANAGEMENT
• 20% - TRAINING AND COACHING
• 10% - FISCAL MANAGEMENT
• 10% - PROGRAM MANAGEMENT/COMMITTEE PARTICIPATION
• 5% - CUSTOMER SERVICE RESPONSIBILITIES
• 5% - OTHER DUTIES
  
  

Department Overview

The incumbent monitors maintains and/or accelerates departmental performance from both quality and productivity aspects. The incumbent is responsible for facilitating all staff training, as identified in the job description. The incumbent is responsible for promotion of interdepartmental communication, promoting and supporting teamwork amongst all teams.Involves the management and administration of patient registration, pre-admissions and admissions, transfers, insurance eligibility and authorization, and financial counseling. Services are provided in a variety of environments, such as the emergency department, hospital admissions, birth center, ambulatory care clinics, surgery centers, laboratory and radiology services. Functions are provided in concert with clinical and business departments across the organization, to ensure efficient patient flow and to maximize revenue collection. Works closely with patient financial services and case management department to maintain payer requirements and denial root cause analysis.

POSITION INFORMATION

• Salary or Pay Range: $29.63 - $52.20
• Salary Frequency: Hourly
• Salary Grade: Grade 20
• UC Job Title: PAT ACCESS SVC SUPV 1
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100
• Shift Hours: Day Shift
• Location: Surgery & Emergency Serv PAV (HSP010)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• Hybrid/Remote/Onsite: This position is 100% on-site

* THIS IS NOT AN H1- B OPPORTUNITY

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
* UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

• Standing - Frequent 3 to 6 Hours
• Walking - Frequent 3 to 6 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Continuous 6 to 8+ Hours

Environmental Demands

• Loud noise levels - Occasional Up to 3 Hours

Mental Demands

• Sustained attention and concentration - Continuous 6 to 8+ Hours
• Complex problem solving/reasoning - Continuous 6 to 8+ Hours
• Ability to organize & prioritize - Continuous 6 to 8+ Hours
• Communication skills - Continuous 6 to 8+ Hours
• Numerical skills - Continuous 6 to 8+ Hours
• Constant Interaction - Continuous 6 to 8+ Hours
• Customer/Patient Contact - Frequent 3 to 6 Hours
• Multiple Concurrent Tasks - Continuous 6 to 8+ Hours

Special Requirements

• This is a critical position, as defined by UC policy and local procedures, and as such, employment is contingent upon successful completion of background check(s), including but not limited to criminal record history background check(s)
• The duties or functions of this position include the handling of cash (or cash equivalents)
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements
• Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere