Help Desk Lead

Vaco
$75,000.00 - $85,000.00 / yr
United States, Ohio, Columbus
Nov 18, 2024
Location: Zelienople PA (hybrid) Job type: Direct-Hire Salary range: $75,000 - $85,000 *MUST WORK/LIVE INTHE ZELIENOPLE/PITTSBURGH AREA OR YOUR APPLICATION WILL NOT BE CONSIDERED* Summary: The Help Desk Lead will assist and interact with all levels of internal staff and external vendors, supporting end users and administer IT operations. Responsibilities: Provide basic technical support. Research, resolve, and respond to inquiries received in a timely manner, in accordance with organizational standards. Diagnose and troubleshoot end user computing problems including analyzing the problem, identifying the appropriate resources, testing proposed fixes and following up to ensure the problem has been resolved. Create and submit detailed call logs/tickets documenting customer interactions that are accurate, thorough, and timely. Inform customers of needed repairs and answer basic questions, ensuring customer satisfaction. Acquire and maintain current knowledge of relevant policies to provide technically accurate solutions to users. Assist with activities to triage and escalate any system or network outage to reduce downtime. Assist with remote assistance in Teleconferencing systems and AV presentation equipment. Purchase, deploy, and track IT assets. Onboard new users Assist in ERP operations. Experience troubleshooting integrated and interdependent computer systems. Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals. Ability to prioritize work based on department and production objectives independently in a fast-paced production environment. Service Management, Project Management, and Inventory Management skills are a plus. Excellent written and verbal communication skills. Qualifications: High School Diploma or equivalent. Minimum 3 years of experience in Microsoft Office applications and Windows Operating Systems Minimum 1 year of maintaining laser printers. A+, Network +, or other IT industry standard certifications. Ability to move up to 49lbs as well as stand and walk for 8 hours at a time with or without reasonable accommodation. Vaco values a diverse workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply. EEO Notice Vaco is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law. Vaco LLC and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco LLC and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com . Vaco also wants all applicants to know their rights that workplace discrimination is illegal. By submitting to this position, you agree that you will be giving Vaco the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. Privacy Notice Vaco LLC and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco") respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco's HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR may access our policies here. Pay Transparency Notice Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to: the individual's skill sets, experience and training; licensure and certification requirements; office location and other geographic considerations; other business and organizational needs. With that said, as required by local law, Vaco believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.