Satellite Operations Technician

SES Space & Defense is a trusted partner ensuring mission success for our customers by blanketing the globe with multi orbit end to end satellite and technology solutions which provide reliable, secure, and high bandwidth connectivity. We strive to be the only solution when success is critical, and we will take care of our employees because we recognize they are our competitive advantage.The SES S&D Team, along with our customers and partners, will achieve success through integrity, honor, and commitment.

***This is an open and continuous announcement. This announcement will be used to fill current and future vacancies.***

AISR Tier Satellite Technician

Onsite from Tampa, FL

Position Summary:

Are you passionate about satellite communications and operations? As an AISR Tier 1 Satellite Technician, you'll be at the heart of a dynamic team, ensuring the seamless monitoring, control, and configuration of a global satellite communications network. This network includes forward-deployed satellite earth terminals and embedded network communications equipment, providing government users with the critical transport of full-motion video to remote sites. Be prepared for shift work, including some weekends and holidays, as a part of this dedicated team. If you're ready to take on a challenging and rewarding role in satellite communications, apply now and become an integral part of our mission!

Primary & Essential Accountabilities:

• Continuously monitor network and space segment performance to provide customer tier 1 support as required
• Monitor and report on the quality of user Full Motion Video (FMV)
• Support and escalate user network issues to appropriate offices
• Track and manage automated service interruptions for the network users' awareness, ensuring minimal downtime
• Resolve customer issues related to broadband IP communication via satellite transmission; support complex systems installations and startup at customer sites, including configuring satellite modems and routers
• Monitor ViaSat equipment configurations and network performance in real time, and report conditions and anomalies to the designated team lead using satellite network monitoring software
• Monitor FMV downlink equipment for nominal operations and report any anomalies to the designated team lead
• Support user access and troubleshoot ViaSat KuSS and KaSS remotes, including configuring and maintaining satellite terminals and associated RF equipment
• Prepare detailed reports on satellite network utilization, performance, and activity as required, using data analytics tools to interpret satellite network metrics
• Open and track trouble tickets as required to resolve network or terminal issues
• Isolate and correct network faults using network management tools (ViaSat SAM/NMS), including diagnosing issues with satellite links, transponders, and ground station equipment
• Manage service restoration activities and track/update the trouble ticketing system (Remedy)
• Provide status reports to customers and management personnel, detailing satellite network performance and any ongoing issues
• Provide testing and implementation support of new software releases for deployed network equipment
• Analyze, troubleshoot, and resolve product-related issues resulting from installation, software and hardware upgrades, configuration changes, equipment integration, or testing
• Maintain timely and accurate helpdesk records using the ticket management system

Qualification Requirements:

• Active DoD Top Secret security clearance with SCI eligibility
• 2+ years of SATCOM-related experience, including hands-on experience with satellite communication systems and equipment
• Experience with TCP/IP, networking concepts, and SATCOM/RF concepts, including knowledge of satellite link budgets, modulation schemes, and frequency planning
• Knowledge of satellite network troubleshooting and support principles, including diagnosing issues with satellite modems, transponders, and ground station equipment
• Familiarity with satellite communication facilities, platforms, operating systems, applications, security methods, and satellite network management tools
• Understanding of satellite network design, installation, management, and support technologies, including experience with satellite earth stations and VSAT systems
• Strong verbal, written, and interpersonal communication skills, with the ability to explain complex satellite communication concepts to non-technical users
• Ability to work independently and in a team, with a focus on collaboration and effective communication within a satellite operations environment
• Effective interaction with all management levels, IT professionals, and end users, particularly in the context of satellite communications
• Strong analytical and problem-solving skills, with a focus on resolving satellite communication issues
• Openness to change and commitment to continuous improvement, particularly in the rapidly evolving field of satellite communications

SES Space & Defense is an Equal Opportunity and Affirmative Action Employer. SES Space & Defense is committed to workplace diversity, equity & inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, or any other characteristic protected by local, state, or federal law.#LI-Onsite #LI-DR1