Office Coordinator/Manager, Insurance Brokerage Services (Charlotte, NC)

Who We Are:

NFP, an Aon company, is a multiple Best Places to Work award winner in Business Insurance who has also earned the WORK180 employer endorsement. We are an organization of consultative advisors and problem solvers. We help companies and individuals around the world address their most significant risk, workforce, wealth management and retirement challenges through custom solutions and a people-first approach. To learn more, please visit: https://www.NFP.com.

Summary of Role:

The Office Manager is responsible for ensuring the smooth and efficient operation of the office while delivering a positive experience for employees, clients, and visitors. This role coordinates day-to-day office needs, supports local leadership and serves as a key resource for facilities, administrative support, and employee engagement activities. The ideal candidate is proactive, organized, and service-oriented, and able to manage competing priorities and build strong relationships across the organization. Title and salary will be commensurate with experience.

This is a full-time, in-office position working Monday-Friday, 8:00 a.m.-5:00 p.m., from our Charlotte, NC office, with some flexibility on hours as business needs allow.

Essential Duties and Responsibilities:

Office Management

• Serve as the Regional office liaison supporting operations across two floors.
• Handle the coordination of team and client meetings, including tech setup and troubleshooting. Handle catering, logistics, supplies etc for requested meetings
• Provide meeting updates, manage directories, technology requests, supply ordering/ restocking.
• Help maintain a safe, secure, and well-maintained office environment, coordinating with building management on repairs, maintenance, and facility-related issues.
• Front-desk responsibilities: answer main line, greet visitors, ensure a clean and comfortable environment.
• Oversee incoming mail and the general office email account, ensuring communications are assessed, prioritized, and routed to the appropriate departments.
• Manage ordering and inventory of promotional items.
• Facilitate an upcoming electronic file transfer project as well as quarterly and other events.
• Facilitate the planning and coordination of office events, handling invitations, catering, supplies, vendors, and all related logistics.
• Other duties as assigned.
• Accommodate overtime where required; overtime is generally minimal.

Operations

• Coordinate special projects, including an upcoming electronic file transfer initiative, as well as quarterly meetings, office events, and other business activities.
• Assist with service contracts by coordinating vendor relationships, reviewing service needs and terms, and identifying cost-effective solutions.
• Oversee office equipment maintenance, coordinating troubleshooting and contacting vendors for service as needed.

Knowledge, Skills, and/or Abilities:

• Exceptional written, oral, interpersonal communication skills
• Experience with MS office suite including Copilot or other AI tools
• Excellent calendar management skills with meeting planning experience
• Ability to work both independently and within a team environment
• Technology proficiency: Comfortable troubleshooting basic technology and office equipment issues and partnering with IT professionals to resolve more complex technical needs
• Strong judgment and attention to detail, with the ability to assess, prioritize, and appropriately route information and requests
• Maintain professional demeanor, appearance, and communications when interacting with employees, clients, visitors, vendors, and other business partners

Education and/or Experience:

• Insurance industry experience or knowledge of common insurance terminology preferred, as this role will assess and route incoming mail and communications to the appropriate teams- P&C and Corporate Group Benefits
• BA/BS preferred or other related training, education or business certificates. HS Diploma or equivalent required
• 3+ Years of office operations, administrative or office manager experience

What We Offer:

We're proud to offer a competitive salary, PTO & paid holidays, 401(k) with match, exclusive discount programs, health & wellness programs, and more. Our PeopleFirst culture focuses on building and nurturing lifelong relationships with our employees because, at the end of the day, we exist to be there for others. The base salary range for this position is $60,000 - $70,000. The base salary offered will be determined by factors including, but not limited to, experience, credentials, education, certifications, skill level required for the position, the scope of the position, and geographic location. Actual base salary offered will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

NFP and You... Better Together!

NFP is an inclusive Equal Employment Opportunity employer.