Sr. UX Designer

UX Designer, Digital Customer Experience With Research Experience

Must be able to work Eastern Time Zone. No C2C

Energy Company is seeking a User Experience (UX) Designer to create intuitive, accessible, and customer-centered digital experiences that help millions of customers complete critical online transactions with ease. In this role, you'll focus on improving self-service journeys across web and mobile channels, including billing and payments, service requests, account management, outage reporting, and energy program enrollment, and more.

You'll collaborate with cross-functional teams to identify customer pain points, simplify complex processes, and deliver digital experiences that drive engagement, reduce customer effort, and improve business outcomes.

What You'll Do

• Design and optimize end-to-end customer journeys across Con Edisons digital platforms.
• Create wireframes, user flows, prototypes, and interaction designs that simplify complex customer experiences.
• Conduct user research, usability testing, journey mapping, and stakeholder interviews to uncover customer needs and inform design decisions.
• Facilitate workshops, design reviews, brainstorming sessions, and collaborative working sessions with cross-functional teams.
• Ensure designs meet accessibility standards and support an inclusive digital experience for all customers.
• Contribute to, and leverage design systems, to maintain consistency across digital properties.
• Measure the impact of UX improvements and continuously iterate based on customer insights and business results.

What We're Looking For

Bachelor's degree in UX Design, Human-Computer Interaction, Psychology, Information Science, Digital Design, or related field.

• 5+ years of experience designing websites, digital products, applications, or customer-facing online experiences.
• Experience improving transactional workflows such as payments, forms, registrations, service requests, account management, or other conversion-focused experiences.
• Proficiency with UX and prototyping tools such as Figma, Adobe XD, or similar platforms.
• Experience conducting user research and translating findings into actionable design improvements.
• Knowledge of accessibility best practices and WCAG guidelines.
• Strong communication and collaboration skills with both technical and non-technical stakeholders.

Preferred Qualifications

• Experience working in utilities, energy, financial services, healthcare, telecommunications, or other regulated industries.
• Familiarity with agile product development environments.
• Experience working with CMS platforms such as Sitecore or SharePoint is a plus.
• Familiarity with analytics and customer behavior tools such as Google Analytics, Adobe Analytics, Hotjar, or similar platforms preferred.