Program Manager, Customer Marketing

Are you a proactive, results-oriented marketing professional ready to make a lasting global impact? In partnership with Aquent, a leading global talent agency, our client-a prominent leader in the technology sector-is seeking a dynamic specialist to drive the end-to-end execution of a high-profile, global customer recognition initiative. This is your opportunity to shape a brand-new program from the ground up, celebrating outstanding customer achievements and showcasing powerful stories that resonate across the entire industry. By stepping into this pivotal consulting role, you will directly influence how world-class customer success is celebrated on a global stage, culminating in a major showcase at a flagship event in spring 2027.

About the Opportunity and Partnership

Aquent has partnered with an innovative, industry-leading technology organization to find an exceptional marketing professional to lead a major upcoming initiative. Our client is dedicated to empowering businesses worldwide, and this new customer recognition program is designed to celebrate the incredible achievements of their global user community. By joining this project, you will collaborate with cross-functional teams to bring a strategic vision to life, establishing a legacy of customer appreciation and advocacy.

The Role and Your Impact

In this dynamic, hands-on consulting role, you will serve as the central driving force behind the launch, execution, and celebration of this landmark customer program. Working approximately 20 hours per week, you will translate high-level strategy into actionable workstreams, ensuring every milestone is met with precision. This is not just about managing a timeline; it is about actively building relationships, anticipating roadblocks, and persistently driving cross-functional alignment across creative, web, legal, PR, and product teams to deliver a world-class experience.

Key Responsibilities

• Lead the end-to-end program management, establishing project plans, milestones, and governance (RACI, decision logs, and risk tracking) to ensure flawless execution.
• Serve as the primary cross-functional liaison, collaborating with internal marketing, creative, web, legal, PR, and product teams, as well as external agencies.
• Drive key program decisions to completion, including finalizing award categories, eligibility criteria, and official rules in collaboration with legal and privacy teams.
• Coordinate the nomination and judging processes, including building landing pages, managing submission forms, recruiting judges, and facilitating finalist selection.
• Partner with content and advocacy teams to develop compelling customer success stories, testimonials, and promotional marketing campaigns across digital and social channels.
• Coordinate ceremony logistics, trophy production, and winner announcements in collaboration with the events team, followed by post-event amplification and program reporting.
• Support broader customer marketing and advocacy operations, including workflow optimization and process documentation using collaboration tools.

Required Qualifications

• Proven experience in project or program management within a marketing, customer advocacy, or fast-paced corporate environment.
• Demonstrated ability to manage complex, cross-functional initiatives with multiple stakeholders, tight deadlines, and moving parts.
• Exceptional organizational skills, with a track record of translating high-level objectives into detailed, actionable project plans.
• Strong relationship-building and communication skills, with the confidence to persistently follow up with stakeholders and present updates to leadership.
• Proficiency with project collaboration and productivity tools, including Microsoft Office (Excel, PowerPoint) and standard project management platforms.
• Ability to work independently as a proactive self-starter who anticipates needs and proposes solutions.
• Availability to commit to approximately 20 hours per week with schedule flexibility based on project demands.

Nice-to-Have Qualifications

• Experience in B2B marketing, customer engagement, or managing customer recognition/awards programs.
• Familiarity with digital marketing workflows, landing page development, and email campaigns.
• Experience coordinating with legal, privacy, and PR teams on marketing compliance, customer releases, and data privacy guidelines (such as GDPR).
• Experience supporting large-scale customer conferences or integrated event marketing campaigns.
• Familiarity with tools such as Monday.com, Jira, Microsoft Teams, and AI-assisted productivity tools (e.g., Copilot, Claude, ChatGPT).