Customer Account Specialist

This role is a contractor position, starting full time on-site during the training period and then transiting to hybrid (minimum 2 days on-site) at a time to be determined. Schedule core hours are 7:30 AM - 4:00 PM.

Candidate should be a proactive team player with sharp attention to detail and analytical skills, taking initiative to address and resolve issues.

Customer Account Specialist

High level of computer transactions daily, administering 200+ orders at any given time

Proven ability to maintain accuracy in a dynamic environment

Customer interaction management, both internal and external

Administering commercial and/or military repair orders; included by not limited to acknowledging, quoting, exchanging, and invoicing customer orders

Managing, interpreting, and executing customer contractual requirements

Effectively processing orders to maintain customer service levels and proactively mitigate on-time delivery risk and financial penalties

Determining validity and disposition of warranty claims

Adhering to Global Trade compliance regulations

Preferred Qualifications

SAP proficiency

MRO Customer Account Management

US Government Repair Contract Administration

FAR's and DFAR's

CAV

PIEE

*Role open up to 3 years