About the Role:
We are looking for a motivated and customer-focused Customer
Service Representative 1 to join our Resident Screening team. In this role, you
will assist customers by answering questions, troubleshooting issues, and
guiding them through the screening process. You'll provide exceptional service
through phone and email communication, accurately document customer
interactions, and collaborate with team members to ensure timely resolution of
inquiries while maintaining compliance with company policies and procedures. If
you enjoy helping people, solving problems, and delivering a positive customer
experience, we'd love to hear from you!
Monday-Friday, 8:30 AM - 5:00 PM
What You'll Do:
- Answer customer questions by researching and providing
clear, helpful information while handling each call professionally. - Resolve issues by exploring solutions and escalating when
needed to ensure quick problem resolution. - Record all customer interactions and follow up to make sure
every inquiry or concern is fully addressed. - Meet company service and productivity standards while
complying with policies and maintaining excellent customer care.
Who You Are:
- 2-year college degree or equivalent experience
- 2-year minimum experience in direct customer service
- Demonstrates excellent telephone and written communication
skills - Professional phone demeanor skills
- Proficiency in Microsoft Office Suite
- Ability to meet critical deadlines and prioritize multiple
tasks in a fast-paced environment - High attention to detail and strong organizational
skills
Ideal to have:
- Experience using a customer service ("CRM") or sales
database system
Real Estate run on Yardi. About Us:
Yardi pioneers the property tech industry by seamlessly
blending 40 years of tradition with forward-thinking innovation. We've created
a team of over 10,000 employees in over 40 locations around the globe dedicated
to making great real estate software products. We offer a dynamic work
environment, comprehensive training programs, and abundant opportunities for
career growth.
Discover the Yardi Difference:
Yardi is more than just a software company - we are
dedicated to creating a positive impact in our communities. Annually, Yardi
extends philanthropic support to organizations chosen by our employees. Our
team has contributed to over 350 nonprofits globally, demonstrating our
commitment to various causes and communities.
Our award-winning culture, consistently recognized by
Glassdoor's prestigious "Best Place to Work", fosters support,
collaboration, and growth. We prioritize your well-being with comprehensive
benefits, including 100% paid employee medical premiums, company profit-sharing
plan, and flexible work arrangements.
If you are looking for a rewarding career that combines
technical prowess and outstanding customer service, this is the opportunity
you've been waiting for. Join us and be part of a team that empowers clients
worldwide with innovative solutions and exceptional service!
#TeamYardi. #YardiCareers #hiring
$23.00/hr - $25.53/hr
All submissions for open positions should be received
through Yardi's applicant portal, accessed from Yardi's corporate
website.
EOE/Race/Gender/Disability/Vets
*sh
#LI-Hybrid
Yardi Systems
Oct 28, 2026