Operations Assistant, Kellogg Facilities

Department: Kellogg Mail Room
Salary/Grade: NEX/10

Job Summary:

This position will provide daily support for mail room operations. Duties will include receiving deliveries from University mail services in addition to all major carriers. This position will assist in all mail room duties, including sorting, metering, and delivering all mail items to locations both inside the Kellogg Global Hub as well as to other Kellogg buildings and additional locations as needed. This position will have customer-facing duties advising mail room customers of various carrier mailing options. This position will also act in support of the Facilities team during peak business times, providing operational support and additional job duties as needed.

Specific Responsibilities:

• Sort, meter, pick up, and deliver mail for Kellogg School.
• Advise customers on the most cost-effective way of mailing, so must have up-to-date knowledge of UPS, FedEx, express mail and USPS rates and technologies.
• Produce reports daily accounting for mail room activity divided by UPS, FedEx, express mail and USPS.
• Assist in enforcing building policy to govern all building deliveries, including tracking, documentation, and monitoring.
• Provide support for the Facilities team by providing operational support, including assisting in the following areas: loading dock, front desk, PA

Miscellaneous

Performs other duties as assigned.

Minimum Qualifications: (Education, experience, and any other certifications or clearances)

• A high school diploma or the equivalent combination of education and experience from which comparable knowledge and abilities can be acquired.
• Customer service-related experience preferred Hospitality/ Retail/ Restaurants
• Professional appearance and demeanor
• Keyboarding and Windows
• PC skills
• Excellent communication skills, both verbal and written
• Ability to effectively work individually or in a team environment
• Competency in performing multiple functional tasks
• A valid driver's license
• Capable of lifting up to 55 pounds
• Willingness to cross-train for other job functions
• Successful completion of the Defensive Driving course offered by NU Risk Management.

Minimum Competencies:

• Provide high levels of customer care and a friendly, cooperative attitude
• Provide suggestions to improve quality and value to the customer.
• A valid driver's license.
• Knowledge of Microsoft Suite programs
• Ability to learn and use mail machines and software
• Read and interpret shipping documentation, policies, and regulations from USPS, Fedex and UPS

Target hiring range for this position will be $41,000 - $45,465.87 per year. Offered salary will be determined by the applicant's education, experience, knowledge, skills and abilities, as well as internal equity and alignment with market data.

Benefits:

At Northwestern, we are proud to provide meaningful and competitive benefits. The available benefits package for this position will include health, dental, vision, disability, and life insurance; paid vacation and holidays; paid medical/sick and parental leave; tuition benefits for the employee and dependents; pre-tax and flex spending accounts for commuting and dependent care; generous retirement savings options; and wellness programs. For a comprehensive overview of available benefits, including eligibility details, visit us at https://www.northwestern.edu/hr/benefits/index.html to learn more.

Work-Life and Wellness:
Northwestern offers comprehensive programs and services to help you and your family navigate life's challenges and opportunities and adopt and maintain healthy lifestyles.
We support flexible work arrangements where possible and programs to help you locate and pay for quality, affordable childcare and senior/adult care. Visit us at https://www.northwestern.edu/hr/benefits/work-life/index.html to learn more.

Professional Growth & Development:
Northwestern supports employee career development in all circumstances whether your workspace is on campus or at home. If you're interested in developing your professional potential or continuing your formal education, we offer a variety of tools and resources. Visit us at https://www.northwestern.edu/hr/learning/index.html to learn more.

Northwestern University is an Equal Opportunity Employer and does not discriminate on the basis of protected characteristics, including disability and veteran status. View Northwestern's non-discrimination statement. Job applicants who wish to request an accommodation in the application or hiring process should contact the Office of Civil Rights and Title IX Compliance. View additional information on the accommodations process.

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