Senior Product Designer, (Senior Consultant, Experience & Design)

Senior Product Designer (Senior Consultant, Experience & Design)

We are seeking a Senior Product Designer as part of our Senior Consultant,Experience & Design career path to lead the digital design practice for a state-sponsoredinteractive employment and continuing education resource.As the senior product designer, you'll work closely with our client on an embedded, crossfunctional team to advocate for, define and implement human-centered design solutions tothe user experience based on policy, program, and user needs. This role requires amultifaceted designer who is familiar with visual design, content design, service design, anduser research.

In this role, you'll lead and manage the digital design practice, identifying risks andopportunities for digital experience solutions. We're looking for someone who cannot only makerecommendations based on these opportunities, but also justify design direction with userresearch, data analytics, and best practices.

At Fearless, the Senior Consultant combines expertise in Content Design, Content Strategy, Product Design, Service Design, User Research, and UX leadership.This role will possess the necessary skills at an advanced level of proficiency for setting the vision, strategy, and systems that guide cross-functional design teams in creating scalable, impactful, and user-centered solutions.The role requires a balance of strategic foresight, design mentorship, and hands-on expertise to deliver high-quality products and services that meet user, customer, and organizational needs.

Work Location & Travel Requirements

This is a remote position with occasional travel to New Jersey for onsite client meetings andcollaborative working sessions. Travel will be based on client needs and coordinated inadvance.

Portfolio Submission

Please include a link to your portfolio with your application. Your portfolio helps our hiring team understand your previous work, design approach, and the role you played in creating solutions.

Your Responsibilities in this Role:

*Lead human-centered design efforts across digital products, ensuring experiences areintuitive, accessible, and consistent.

*Collaborate with product managers, engineers, and stakeholders to translate programrequirements, policy considerations, and user needs into practical design solutions.

*Own the design process from discovery through implementation, including userflows, wireframes, interactive prototypes, and high-fidelity designs.

*Develop and help execute a user research strategy, working with stakeholders toidentify research priorities, select appropriate methods, and translate findings intoactionable recommendations.

*Plan and conduct user research activities, including interviews, usability testing, andother methods appropriate to the research goals.

*Synthesize research findings and communicate insights that inform productdecisions, design improvements, and future priorities.

*Apply expertise in visual design, content design, service design, and informationarchitecture to create clear and effective user experiences.

*Create and maintain design artifacts and reusable components using Figma orcomparable design tools.

*Develop user journey maps and service blueprints to better understand userexperiences, identify gaps, and explore opportunities for improvement.

*Present design concepts, research findings, and recommendations to stakeholders,clearly explaining design decisions and tradeoffs.

*Use prototypes, user feedback, and available analytics to evaluate solutions and refinedesigns before implementation.

*Partner with engineers throughout development to clarify design requirements,address technical constraints, and review implementation for consistency with designintent.

*Apply accessibility and inclusive design principles throughout the design process.

*Identify design risks, dependencies, and opportunities, and help prioritize work basedon user impact, program needs, and implementation effort.

The Impact You Will Create in this Role:

Fearless Impact:

• Collaborates with cross functional teams
• Coach, mentor, and develop peers in a manner that allows for knowledge sharing that strengthens the design community within the organization
• Earn the trust of your customer and teammates by delivering world class services.
• Drive accountability and delivery by ensuring project objectives are not only met on time but aligned with client priorities and Fearless standards of excellence. Anticipate risks and implement proactive solutions to keep initiatives on track.
• Take ownership of risk management by monitoring deliverables across the team, identifying issues early, and coaching teammates on mitigation strategies while keeping leadership informed.
• Shape client engagement and intelligence-gathering efforts by actively cultivating relationships with stakeholders, synthesizing insights across the client organization and partner ecosystem, and providing Fearless leaders with actionable recommendations that inform strategy and strengthen delivery outcomes.

Fearless Customer Impact:

• Deliver expected outcomes that are intuitive, accessible, and aesthetically compelling
• Offer and implement innovative solutions that include design best practices, tools, and research methods
• Serve as a trusted advisor in your area of expertise
• Lead and align stakeholders with product and project goals that drive adoption, retention, and customer satisfaction as well as Fearless success

Project Skill and Experience Requirements

*Minimum of 6 years of professional experience designing digital products or services,with demonstrated ownership of UX/UI design work from discovery throughimplementation

*Professional experience designing digital products or services, with demonstratedownership of UX/UI design work from discovery through implementation.

*Experience planning and conducting user research, including qualitative researchmethods, usability testing, and synthesis of findings.

*Ability to translate user research findings into actionable design recommendationsand product improvements.

*Proficiency with Figma or comparable design and prototyping tools.

*Strong understanding of visual design principles, interaction design, informationarchitecture, and responsive web design.

*Experience creating user flows, wireframes, interactive prototypes, and high-fidelityinterface designs.

*Experience collaborating with product managers, engineers, and stakeholders in across-functional environment.

*Working knowledge of accessibility standards and inclusive design practices.

*Ability to communicate design decisions, present recommendations, and incorporatefeedback from stakeholders with varying levels of technical expertise.

*Strong organizational skills and the ability to independently manage design prioritiesacross multiple workstreams.

*Portfolio demonstrating thoughtful design decisions, problem-solving, and completeddigital product work.

Preferred Experience

*Experience designing public-sector, civic technology, or other mission-driven digitalservices.

*Experience working on workforce development, education, career exploration, orother data-informed digital products.

*Experience developing and implementing user research strategies, particularly inenvironments where research practices are still being established.

*Experience with service design, journey mapping, and service blueprinting.

*Experience designing complex search, filtering, recommendation, or informationdiscovery experiences.

*Familiarity with Section 508 and WCAG accessibility guidelines.

*Experience building or maintaining design systems and reusable component libraries.

*Experience using qualitative and quantitative research findings, including productanalytics, to inform design decisions.

*Familiarity with Agile development practices and collaboration tools such as Jira andConfluence.

*Experience working directly with government clients or navigating complexstakeholder review and approval processes.

Fearless Skills and Competencies

• Analytical Thinking:The ability to observe and interpret information, break down complex problems into parts, identify patterns/relationships and draw logical conclusions to develop effective solutions.
• Synthetic Thinking: The ability to combine different ideas, information, or concepts to create a new, complex understanding or solution by integrating disparate elements into a new, meaningful whole.
• Adaptability: Comfort with change, flexibility in the face of shifting demands and resilience to setbacks.
• Ownership & Accountability: Committed to taking responsibility for outcomes, ensuring that all commitments are met with a focus on enhancing service delivery.
• Consultative Advising: Identifies and articulates client challenges, scopes projects and aligns recommendations to business goals and client expectations.
• Communicating with Influence: Capable of crafting and delivering clear, persuasive messages that integrate data insights and structured narratives, tailored to the strategic needs of diverse audiences to drive effective decision-making.
• Managing Priorities & Client Alignment: Skillfully negotiates and manages conflicting priorities to strategically align decisions, enhancing service delivery and client satisfaction.

Required Level of Proficiency:

• Advanced Application: You can perform the actions associated with a skill without assistance. You are recognized within your immediate organization as "a person to ask" when difficult questions regarding required skills arise.

Physical Requirements:

• Ability to sit for extended periods while working on a computer or during meetings.
• Must be able to travel occasionally to client sites or company meetings, which may involve driving or flying.
• Ability to communicate effectively via phone, email, and in-person, requiring clear speech, listening, and written communication skills.
• Ability to move within an office environment, including reaching for files, using office equipment, and occasional light lifting (up to 10 pounds).

Life at Fearless

We're a digital integration consultancy on a mission to build a better tomorrow. At Fearless, we combine technology, people, and organizational development to solve meaningful problems. Through iterative development, we deliver smart, user-friendly solutions that make tech work better-for everyone.

But great tech is just part of the story. What really makes us Fearless is our Purple Culture.

What Makes Us Purple?

Being Purple means you:

• Are valued as a whole person-not just a job title
• Get matched with work that plays to your strengths and passions
• Are supported by coaches, not micromanagers
• Have the autonomy and clarity to make decisions and drive impact
• Join a community that celebrates equity, curiosity, and innovation
• Do work that matters-every day

We believe in flexibility, growth, and balance. Our benefits and culture are designed to support you in doing your best work-while making space for what matters to you outside of it.

We're proud to be an equal opportunity employer. At Fearless, we're building a workplace that welcomes and respects everyone-across race, gender, age, religion, identity, background, and ability.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Compensation at Fearless

Fearless is committed to providing a competitive compensation package that will meet your current and future needs. Our philosophy is aimed at rewarding team member contributions, supporting long-term financial growth and security, and overall well-being.

We believe in paying people fairly, so we've established a compensation model aimed to ensure everyone at Fearless - regardless of race, ethnicity, gender, sexual orientation, disability, religion, age, nationality, or willingness/ability to negotiate - is consistently paid fairly based on alignment to the needs and requirements of the role.

The salary range for this position is:

Minimum Salary: $96,132

Salary Midpoint: $124,971

Maximum Salary: $162,462

Hiring Range for Role: $96,132 - $138,000

*This position is eligible for a discretionary bonus based on individual and company performance criteria.

Benefits at Fearless

At Fearless, we take care of our team-because when you're supported, you can do your best work. We offer a flexible, family-friendly environment with benefits designed to support your health, growth, and life outside of work.

For Full-Time Team Members (Starting Day One):

• Flexible, life-friendly schedules
• 100% coverage for our medical HSA plan + HSA contributions
• Dental & vision covered 100% for you and your dependents
• Competitive premiums for HMO/PPO and dependent coverage
• 401(k) with 4% match & immediate vesting
• Paid Parental Leave and 12 weeks paid FMLA
• Generous PTO, 11 Federal Holidays, a Birthday Holiday, and Sick Leave
• Up to 15 days for Jury Duty and Bereavement Leave
• Education, wellness, and tech allowances
• Referral bonus: $6K-$12K for each successful referral
• Pet insurance & discount plans
• Employee Assistance Program (EAP)
• Legal support, life insurance, disability coverage
• Performance-Based Bonuses: We believe your impact should be recognized. Our bonus program rewards both shared company success and individual contributions. Learn more about our bonus incentives here.

Reasonable Accommodations

Fearless is committed to providing reasonable accommodations for applicants and candidates with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, please contact the Human Resources Department at hr@fearless.tech.

So, What's Next?

We've refined our hiring approach to make sure every team member is a great fit for Fearless-and that we're a great fit for you, too. If there's alignment, we'll reach out to kick off the interview process. Depending on the role or project, your experience may vary slightly, but it typically includes:

1. Introductory Interview

You'll connect with a recruiter to:

• Build rapport and get to know each other
• Review your experience and skills
• Talk through salary expectations and role details
• Set expectations for the rest of the process

2. Technical Assessment

We'll invite you to complete a role-specific assessment to see your skills in action. This helps us keep our hiring process fair and consistent. You can learn more about what to expect here.

3. Skills + Business Fit Interview

This is where we dig deeper to:

• Review findings from any technical assessments
• Walk through situational and values-based questions
• Explore how your approach aligns with Fearless culture and project needs

Some roles may also include customer interviews based on specific project requirements in addition to background check and security clearance requirements.

Where You Can Build with Fearless

At Fearless, we strive to build a powerful and diverse team. We are currently licensed and set up to hire talented individuals residing in the following states:

Alabama, California, Delaware, District of Columbia, Florida, Georgia, Maryland, New Jersey, New York, North Carolina, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, and Virginia.

#LI-Remote