New

Client Support Technician Internship

Colony Brands Inc.
vision insurance, paid time off, remote work
United States, Wisconsin, Monroe
1112 7th Ave (Show on map)
Oct 26, 2026
Client Support Technician Internship Monroe Wisconsin Job Description SC Data Center is an affiliate company of Colony Brands, Inc., which is one of the world's largest and most successful direct marketing catalog and e-Commerce companies. To support our growing business, we are seeking a self-motivated and organized Client Support Technician who has experience with troubleshooting client level hardware/software and experience with Microsoft and Apple software products. This position will be a great fit for someone with solid technical IT skills who enjoys helping others resolve their computer and technology issues. What You'll Do Our Client Support Technicians are responsible for 2rd level support of client-level Windows and Apple hardware / software products. You will also be asked to be a resource for ticket escalation from our Help Desk related to set up, maintenance and support of corporate owned, client-level computer equipment installed and in-use within the Colony Brands Facilities. Additional Job Responsibilities: Assembly and configuration of PC / MAC hardware Documentation and mentoring of the Help Desk Client-level networking troubleshooting skills to assist with problem resolution including wireless technologies and remote access solutions Windows 11 Imaging and/or patching skills utilizing Microsoft SCCM or equivalent tools Apple OS Imaging and/or patching skills utilizing JAMF End User Support for Mobile Phones / Tablets via Microsoft Intune Virtualized Desktop Troubleshooting SCCM Client Troubleshooting Microsoft E-Mail and Office Support via Office 365 Printer / Copier / Audio Visual Troubleshooting and Support Active Directory User Account / Group and Permission Support Qualifications Associates Degree or Relevant Certification in Computer Science, Networking or Security; a Bachelor's degree is preferred 1-3 years of relevant experience Troubleshooting Client Level Hardware/Software experience Microsoft/ Apple Software Product Experience Someone who thrives in a fast-paced environment *Excellent customer-service skills and the ability to work with all different user levels This position is not eligible for remote work and would require you to work onsite in Monroe, WI for the duration of your internship. Note: We do not offer sponsorship for any position at this time. About Us At SC Data Center we pride ourselves on being a customer-focused organization dedicated to excellence in information technology, and contact center services. As a proud affiliate of Colony Brands, one of North America's leading multi-channel, direct-marketing companies, we leverage our extensive experience to deliver top-notch service and solutions. Benefits Details Internship Perks: Paid Opportunities - This is a paid opportunity to explore your career! All Interns are paid a competitive wage for their field. Employee Discounts - Our employee sales program offers employee discounts on items ordered from our fine catalogs and selected Outlet Store. Discounts range from 45% to 50% off. Time Off - We all need a little down time and all Interns enjoy paid time off during their internship. Health Club Membership - Take advantage of a FREE membership at the local YMCAs with full membership reimbursements. Health Insurance - Interns are offered Medical/Dental/Vision Insurance Business Casual Dress Code - Jeans are allowed year-round! Performance Updates - We provide interns with useful feedback regarding their performance throughout their internship. A formal mid-performance appraisal and final appraisal will be given. Training - Colony Brands provides all interns with the necessary hands-on training to make their internship experience successful. R. Kubly Family Foundation - The foundation will pay for your graduate or professional schooling in return for a commitment to live and work in Monroe, WI after you graduate. Visit www.rkublyfamilyfoundation.org for more details Job Category IT Employment Type Internship