Operations Analyst

Job Title: Operations Analyst

Location: Plano, TX

Pay Rate: $40.56 per hour

Schedule: Fully on-site, Monday thru Friday 8:00AM to 5:00PM (hours may vary)

Staffmark Total Talent Solutions offers this exciting contract opportunity at a global leader in electronics, mobile devices and appliances located in Plano, TX.

Operations Analyst

Top Skills:

1. Root cause analysis
2. Vendor management
3. Quality assurance

Responsibilities:

*Review and approve documents, materials and products, and monitor work processes in order to assess completeness, accuracy and conformation to standards and specifications.

*Confer with department supervisors and other personnel to assess progress and discuss needed changes.

* Run day to day business operations of eCommerce Fulfillment by reviewing open orders and collaborating with teams to get orders out

* Evaluate Logistics and Shipping partners performance and surface exceptions and issues to the correct parties for resolution

* Work with Supply Chain to reduce backorders, manage EOL & replacements, and pro-actively prevent order issues

* Develop requirements for reporting automation and process enhancements

* Create documentation and standard operating procedure documents around fulfillment procedures, escalations, and reporting to drive improvements

* Partner with data scientists to develop and improve reporting and actionable qualitative feedback

* Utilize surveys to analyze and drive improvements based on qualitative feedback

* Partner with customer service team to understand consumer pain points and work on initiatives to improve customer experience

* Monitor and take action on exception reporting and understand measurements of KPI's for lead times, shipping time, backorders, shipping exceptions to track progress towards operational goals for direct eCommerce business and work on initiatives to improve KPI's

* Support day to day business operations of eCommerce Demand planning by reviewing open orders and collaborating with teams to prevent back orders and ensure accurate delivery promise messaging on website

* Develop and maintain constructive and cooperative working relationships with all stakeholders

* Develop strategies to mitigate risk, prevent obsolescence and aged inventory

Requirements:

* Bachelor's degree required

* Experience with eCommerce, Retail, or Home Appliances businesses

* 2-5 years relevant experience in fulfillment and direct to consumer eCommerce business operations

Preferred Skills:

* Verbal and written communication skills, attention to detail, problem solving and interpersonal skills.

* Experience creating process flows, procedural documentation and business reporting to include KPI measurement

* Ability to navigate the organization to gather information, elicit feedback, gain buy-in, and engage others in B2C activities

* Strong analytical, problem solving, and decision-making skills.

* Excellent communication skills (verbal and written)

* Ability to work under pressure and deadlines. In addition, must be able to manage multiple projects and often competing priorities.

* Experience using Microsoft PC software including extensive use of Excel spreadsheets, Word, Access, and SAP business system, or similar sales order management software application

Staffmark talent working with this client receive competitive compensation and a great benefits package!

Benefits Include:

• Medical
• Dental
• Vision
• 401k
• Paid Time Off, + more!

At Staffmark, we connect hardworking people with great companies, creating opportunities that make a lasting impact.

Staffmark is an equal opportunity employer. Allapplicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Staffmark offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Staffmark is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.