New

Customer Services Support Operator

Aleron
United States, North Carolina, Cary
Oct 09, 2026
Description Job Title: Customer Services Support Operator Location: Cary, NC Employment: Contract (6 months) Potential to covert Industry: Manufacturing Compensation: $19.57- $21.42/hrs Schedule: 40 hours /week 9am-6pm About the Opportunity: We're seeking a customer-focused Customer Care Coordinator to support service operations for diagnostic and testing equipment in a healthcare environment. In this role, you'll coordinate field service resources, partner with technical support teams, and manage service schedules to help ensure equipment reliability and minimize disruptions to patient care. This is an opportunity to make a meaningful impact by delivering responsive, high-quality customer support in a fast-paced, service-driven environment. Why You'll Love Working Here: Supportive, team-driven culture that values collaboration, transparency, and accountability Opportunity to grow your career with a global workforce solutions leader serving multiple industries People-first environment that encourages employees to bring their authentic selves to work Strong focus on partnership, innovation, and delivering meaningful results for clients and candidates Why This Opportunity is Exciting: This role offers the chance to join a company that prioritizes both people and performance-where your contributions directly impact client success while giving you room to grow and develop professionally. About Acara Solutions Acara is a premier recruiting and workforce solutions provider-we help companies compete for talent. With a legacy of experience in various industries worldwide, we partner with clients, listen to their needs, and customize visionary talent solutions that drive desired business outcomes. We leverage decades of experience to deliver contingent staffing, direct placement, executive search, and workforce services worldwide. Sound like a good fit? APPLY TODAY. Email resume to: [emailprotected] What You'll Do: Coordinate and schedule field service resources for reactive repairs and proactive maintenance, ensuring timely and efficient service delivery. Collaborate with customers, technical support teams, and field personnel to prioritize service requests and resolve scheduling conflicts. Manage time-sensitive service activities, ensuring alignment with contractual commitments and operational requirements. Provide responsive customer support, including 24/7 service coordination, while maintaining clear and timely communication with all stakeholders. Oversee multiple service workflows, helping teams stay organized, improve service response times, and deliver a positive customer experience. Job Requirements What You'll Bring: Associates Degree 2+ years of experience in customer relationship 2+ years of experience in communicating ideas and rationale to internal teams and customers. What Sets You Apart: Positive attitude and passion for customer service. Successfully manage competing priorities while achieving key performance indicators and maintaining a high level of quality Must have excellent interpersonal skills, interact favorably with others and skilled at maintaining positive relationships while working to resolve problems and maintaining a high level of professional integrity. Excellent organizational skills with an ability to manage time and prioritize based on impact and criticality of customer issue. Strong PC skills (MS office software like Word, PowerPoint, Excel and Outlook) Ability to professionally investigate and respond to requests in a timely manner Strong communication skills and are adaptable to change Ability to think at a high level and apply business concepts. Experience to anticipate customer needs. A history of acting as a collaborative team player with cross-functional teams. An interest in solving problems that don't have obvious solutions. Additional Information: Upon offer of employment, the individual will be subject to a background check After you apply, you may receive a call or message from our AI Talent Scout about this role or other opportunities that match your skills and preferences. AI agent role is to help speed up your hiring process by answering questions, confirming basic information, and identifying whether there's a mutual fit. The call or chat may be recorded so that our recruiting team can review it - they make all final hiring decisions, while AI agent simply helps move you forward faster. The best part? They are available 24/7, so you can connect whenever it's convenient for you. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Acara Solutions and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at Website Privacy Policy \| Acara Aleron companies (Acara Solutions, Aleron Shared Resources, Broadleaf Results, Lume Strategies, TalentRise, Viaduct) are an Equal Opportunity Employer. Race/Color/Gender/Religion/National Origin/Disability/Veteran. Applicants for this position must be legally authorized to work in the United States. This position does not meet the employment requirements for individuals with F-1 OPT STEM work authorization status. Apply