IT Engineer, Generalist, Intern

Keysight is a mission-critical design enablement partner for organizations solving the world's most complex engineering challenges. With deep engineering expertise and leading design, emulation, and test solutions, our ~16,800 employees help customers in over 100 countries accelerate innovation across communications, automotive, energy, quantum, aerospace and defense, semiconductor, and artificial intelligence markets. Learn more about what we do.

At Keysight, people come together to explore new ideas, challenge what's possible, and advance the technologies defining the future. Here, you'll find opportunities to do your best work, take your career further, and thrive in an award-winning culture. Learn more about our benefits.

Would you like to be part of the vastly growing and evolving world of IT? Today's workplace culture is embracing

the mobile, cloud-based, platform-agnostic ecosystem that is gradually making its way into companies.

Keysight is looking for someone who has a passion for and is savvy with the emerging changes in the world of

As a support specialist you will be helping Keysight employees in adopting our vastly changing productivity

platforms by providing hands-on, face-to-face training and problem solving with everything from iPhones to

laptops. This role primarily focuses on software applications and helping users gain knowledge about how to

better use our internal resources and platforms including Microsoft Office 365 cloud, Success Factors,

Knowledge Management, Concur, etc. as well as be able to fix issues when things don't go so smoothly.

Key Responsibilities

• Strong people skills and a knack for problem solving.
• Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
• Ability to adhere to a schedule of customer appointments.

-Standard 8am-5pm PST, Mon-Fri. Your work hours will be based on business needs. This role is onsite working at Keysight Technologies in Santa Rosa, CA

Required Skills and Knowledge

• Solid understanding of different hardware and software platforms from iOS to Android, Windows and Mac OS.

• Knowledgeable about the Microsoft environment on both Mobile and PC platforms.
• Excellent people skills, able to articulate your knowledge and experience to users for
• best practices, tips, tricks and insights.
• Audio visual experience (Bluetooth, audio settings in the operating system, headsets,
• soft phone services, etc.)
• Experience with collaboration platforms (Teams/Zoom, Sharepoint, Onedrive, etc.)
• Knowledge and experience using Microsoft and Mac command line interfaces.
• Understanding of Microsoft ActiveSync and Active Directory Architecture.
• MDM (mobile Device Management) structure experience

Additional skills (not required but valuable)

• You have an aptitude for acquiring skills in technical repairs and an eagerness to learn.
• You have excellent customer service, time management skills and can make decisions quickly.

Visa Sponsorship is not available for this position.
Relocation is not available for this position.

The level of this role will be based on applicable experience, education and skills; most offers will be between the minimum and midpoint of the salary range listed below.

CO pay range Min $24.89 to Max $26.81

Careers Privacy Statement***Keysight is an Equal Opportunity Employer.***