Principal Product Manager, Content Transformation

Principal Product Manager, Content Transformation (Direct Tax AI)

Job Description:

Thomson Reuters has long been the industry leader in delivering expert tax content and insights that power our software, products, and customer workflows. As advances in AI and automation reshape how knowledge work is performed, we have an opportunity to fundamentally rethink how content is acquired, interpreted, transformed, and integrated into our products.

The Principal Product Manager, Content Transformation will lead this evolution. This role will define and execute a roadmap to modernize our approach to Content across our Direct Tax business, leveraging AI, automation, and human-in-the-loop workflows to increase speed, quality, scalability, and impact.

This is a highly strategic and hands-on product role focused on transforming the way subject matter expertise is applied throughout our Direct Tax organization. You will work across Product, Content, Technology, and Operations teams to design new capabilities, workflows, and tools that combine AI with deep domain expertise, enabling our experts to focus on high-value analysis, thought leadership, judgment, and validation while accelerating the delivery of accurate, impactful content to customers.You will play a critical role in helping Thomson Reuters build the future operating model for AI-powered content creation and delivery.

Role Overview:

The Principal Product Manager, Content Transformation is responsible for identifying, prioritizing, and delivering the highest-impact opportunities to modernize our content ecosystem through AI and automation.

This leader will develop a deep understanding of our content workflows, tax domain expertise, and product development processes. They will assess where AI can drive meaningful improvements in efficiency, quality, speed, and scale while ensuring appropriate human oversight and governance.

Success in this role requires a rare combination of product leadership, operational transformation experience, AI fluency, and execution excellence. The ideal candidate can move seamlessly between strategy and implementation, defining long-term operating models while also building prototypes, testing AI solutions, and partnering directly with teams to implement new ways of working.

As Thomson Reuters' most senior individual contributor product role, the Principal Product Manager is expected to exercise significant autonomy, influence senior leaders, navigate ambiguity, and drive cross-functional alignment across multiple teams and disciplines.

As a Principal Product Manager, you will:

Define and Lead the Content Transformation Strategy

• Create and execute a multi-year roadmap to transform the Tax & Accounting content organization through AI and automation.

• Identify and prioritize transformation opportunities across content acquisition, interpretation, authoring, validation, maintenance, and product integration workflows.

• Establish clear success metrics and business cases that demonstrate measurable operational and customer impact.

Reimagine How Subject Matter Expertise Is Applied

• Partner closely with Product Content leaders, tax analysts and other domain experts to understand tax content, software, and customer workflows and pain points, identifying opportunities to deliver higher-quality content faster, more accurately, and at greater scale through AI-enabled processes.

• Design future-state workflows that effectively combine AI capabilities with human expertise.

• Help evolve roles from manual content processing and translation activities toward higher-value work such as prompt development, exception management, quality evaluation, and expert decision-making.

Build AI-Powered Workflow Solutions

• Work hands-on with Engineering, Data Science, TR Labs, and business stakeholders to prototype and deliver AI-enabled capabilities.

• Work with product content and tech partners to evolve capabilities and expertise by understanding internal development needs, exploring new technologies, evaluating development options, and advocating for investment.

• Design and implement human-in-the-loop processes that balance automation, quality, compliance, and trust.

• Apply technologies including Generative AI, agentic workflows, machine learning, workflow automation, and orchestration platforms to solve complex content challenges.

Drive Organizational Change

• Lead cross-functional transformation initiatives that span Product, Content, Operations, Technology, and Compliance teams.

• Build alignment among leaders and stakeholders around future-state processes, tools, and operating models.

• Champion adoption of new workflows and ways of working across the organization.

Measure and Optimize Outcomes

• Establish metrics to evaluate efficiency gains, quality improvements, cost savings, and business impact.

• Continuously identify opportunities for optimization and expansion of AI-enabled workflows.

• Use data and experimentation to guide investment decisions and roadmap priorities.

Serve as a Thought Leader

• Stay at the forefront of AI, automation, knowledge management, and digital transformation trends.

• Help shape Thomson Reuters' strategy for applying AI to content-intensive domains.

• Influence leaders and teams through vision, expertise, and execution.

To be successful in this role, you will be:

A Strategic Transformer

You have a demonstrated track record of leading large-scale business, operational, or workflow transformation initiatives and can connect long-term vision with practical execution.

AI Fluent and Experimentation Driven

You understand how modern AI technologies can be applied to knowledge-intensive work and have practical experience designing AI-powered workflows, automation solutions, or human-in-the-loop systems.

Customer and User Obsessed

You are passionate about understanding the needs of both external customers and internal users and use those insights to drive transformation priorities.

Hands-On and Outcome-Oriented

You are comfortable rolling up your sleeves, testing solutions, analyzing workflows, working directly with users, and rapidly iterating toward better outcomes.

Influential and Collaborative

You excel at driving alignment across diverse stakeholder groups and can effectively communicate with executives, technical teams, domain experts, and operational leaders.

Preferred Qualifications

• 8+ years of Product Management, Business Transformation, Process Transformation, or related leadership experience.

• Experience leading complex AI, automation, or digital transformation initiatives.

• Demonstrated success redesigning business processes and operating models through technology innovation.

• Strong understanding of Generative AI, agentic AI, workflow automation, and human-in-the-loop design patterns.

• Experience building or delivering AI-enabled products, platforms, or internal tooling solutions.

• Ability to analyze complex operational workflows and identify opportunities for automation and optimization.

• Experience working with highly regulated, content-intensive, or knowledge-driven domains.

• Tax, accounting, regulatory, compliance, or other professional information experience is strongly preferred.

• Proven ability to influence senior leaders and drive organizational change within matrixed environments.

• Bachelor's degree or equivalent experience required; advanced degree preferred

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What's in it For You?

• Hybrid Work Model: We've adopted a flexible hybrid working environment for our office-based roles while delivering a seamless experience that is digitally and physically connected.
• Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work-life balance.
• Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow's challenges and deliver real-world solutions. Our Grow My Way programming and skills-first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI-enabled future.
• Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company-wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized, award-winning reputation for inclusion and belonging, flexibility, work-life balance, and more. We live by our values: Obsess over our Customers, Compete to Win, Challenge (Y)our Thinking, Act Fast / Learn Fast, and Stronger Together.
• Social Impact: Make an impact in your community with our Social Impact Institute. We offer employees two paid volunteer days off annually and opportunities to get involved with pro-bono consulting projects and Environmental, Social, and Governance (ESG) initiatives.
• Making a Real-World Impact:We are one of the few companies globally that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

About Us

Thomson Reuters informs the way forward by bringing together the trusted content and technology that people and organizations need to make the right decisions. We serve professionals across legal, tax, accounting, compliance, government, and media. Our products combine highly specialized software and insights to empower professionals with the data, intelligence, and solutions needed to make informed decisions, and to help institutions in their pursuit of justice, truth, and transparency. Reuters, part of Thomson Reuters, is a world leading provider of trusted journalism and news.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments. At a time when objectivity, accuracy, fairness, and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.

As a global business, we rely on the unique backgrounds, perspectives, and experiences of all employees to deliver on our business goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity Employer providing a drug-free workplace.

Thomson Reuters makes reasonable accommodations for applicants with disabilities, including veterans with disabilities, and for sincerely held religious beliefs in accordance with applicable law. If you reside in the United States and require an accommodation in the recruiting process, you may contact our Human Resources Department atHR.Leave-Expert@thomsonreuters.com. Disability accommodations in the recruiting process may include things like a sign language interpreter, making interview rooms accessible, providing assistive technology, or other relevant accommodations. Please note this email is not intended for general recruitment questions and we will promptly respond to inquiries regarding accommodations. More information on requesting an accommodation here.

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More information about Thomson Reuters can be found on thomsonreuters.com