Partial Hospitalization Program Director

PARTIAL HOSPITALIZATION PROGRAM DIRECTOR

**Currently offering up to an $8k Signing Bonus for this role**

Pay: $85k-$95/year

Schedule/Location: Full Time, On-site

About the Role:

Arbour Counseling Services is excited to offer a Full Time Partial Hospitalization Director role at our Partial Hospitalization Program in Franklin, MA. The Partial Hospitalization (PHP) Site Director is responsible for the overall quality and fiscal management of the PHP program. The PHP Director continuously assures that clinical services are in full compliance with applicable regulations and payer contract specifications. The PHP Director promotes the development of the program through marketing and by cultivating relationships with other providers, local and state agencies, and managed care organizations. The PHP Director ensures the program is profitable and, at minimum, meets budget.

Our Partial Hospitalization Programs are group-based and short-term for individuals requiring a higher level of care. Our teams work to promote a group that is therapeutic safe, and supportive. We strive for an environment in which the emotional and psychological well-being of the individual is maintained and encouraged. Arbour provides a warm, encouraging work environment that values healthy work dynamics. We strive to offer compassionate and innovative care to the youth and families.

Come join our team and play an exciting part in taking control of the mental health crisis in our community!

What We Offer:

• Flexible schedule
• Competitive compensation & generous PTO
• Yearly tuition reimbursement
• License prep, testing fee & licensing fees covered by Arbour
• Free CEU's
• Weekly licensure supervision
• Employee referral bonus program
• Internal advancement opportunities - leadership & management training!
• Growth opportunities
• 401(k) with company match - 50% of the first 6% of contributions
• Excellent Medical, Denal, Vision, & Prescription Drug plans
• Electronic Health Record (EHR) System
• Employee assistance program (EAP)
• Company outings
• "Perks at Work" program offering employee discounts on travel, electronics, entertainment, home appliances, food, auto, & more

Essential Responsibilities:

• Oversee all programmatic and operational aspects of the PHP Program
• Manage budgetary expectations and ability to coordinate provision of services with various disciplines
• Maintain agreed upon census levels in the program
• Market and cultivate relationship with other providers, local and state agencies, and managed care organizations
• Coordinate and conduct intakes
• Negotiate fee agreements if necessary
• Assura that insurance verification and billing are completed for each client in a timely manner
• Assure co-payments are collected
• Assist with resolving problem claims with contracted billing company
• Develop program effectiveness and methods of treatment in keep with current practices
• Run the staff and treatment team meetings
• Provide group and individual clinical supervision for staff
• Coordinate clinical information between the treatment team and the prescriber
• Assure that treatment planning is well designed and implemented
• Conduct the insurance authorizations and concurrent reviews with insurance companies
• Manage quality assurance of the program and its medical records in compliance with insurance standards
• Coordinate transportation arrangements for clients
• Assure that payroll timesheets are collected and sent to the payroll department in a timely manner
• Responsible for reporting program statistics to Supervising Director of PHP and COO
• Responsible for public relations and program growth
• Ensure the continual growth of the program through effective selection and development of staff
• Plans and executes work systematically, and with established priorities for greater efficiency as well as efficiently utilizing personnel, equipment and staff to meet cost and quality standards
• Other duties as assigned

Leadership Expectations:

• Fosters staff development and growth of team
• Provides regular coaching and feedback to employees to motivate performance
• Completes performance evaluations providing thorough feedback and goals to assigned staff by established deadlines
• Coordinates and provides day-to-day oversight to staff; actively involved in resolving employee matters/issues
• Maintains open communication through regular rounding and on to one meetings with employees
• Ensures staff comply with assigned education requirements in a timely manner (i.e., CIA training, HIPAA training, competencies, etc.)
• Responsible for holding staff accountable with upholding facility policies/procedures and managing the corrective action process when needed
• Actively participates and champions the facility's Service Excellence and Recognition Programs
• Develops team building initiatives to engage staff and build a positive team dynamic
• Actively participates in the recruitment, hiring, and onboarding for all staff within the team

Arbour Counseling Services,a subsidiary of Universal Health Services, provides trusted quality and experience throughout our continuum of behavioral health and substance use treatment programs. Individualized care services are offered to individuals of all ages, groups, families, and couples. Arbour Counseling Services prioritizes quality and convenience for the communities we serve while providing compassionate care for all.

Visit us online at:https://arbourhealth.com/

About Universal Health Services

Headquartered in King of Prussia, PA, Universal Health Services, Inc. (NYSE: UHS) is one of the nation's largest and most respected providers of hospital and healthcare services. Since our founding in 1979, UHS has grown steadily into a premier Fortune 500 corporation perennially recognized by multiple esteemed national rating entities. Through its subsidiaries, UHS operates inpatient acute care facilities, inpatient behavioral health facilities, outpatient and other facilities, nationwide virtual behavioral health services, an insurance offering, a physician network and various related services with physical locations in the U.S., Puerto Rico, Ireland and United Kingdom. www.uhs.com.

From Fortune, 2025, 2026 Fortune Media IP Limited. All rights reserved. Used under license.

• Masters Degree in Social Work or related program, or PhD. In Psychology from an accredited college or university
• LICSW or LMHC required (Massachusetts)
• 3 years post licensure preferred
• Five years of psych experience preferably in a community mental health setting
• Minimum of 2 years as a clinical supervisor or program manager preferred
• Ability to communicate clearly through spoken words and in writing
• Ability to withstand a varying pace in a fluid clinical setting
• Ability to prioritize workload despite rapidly changing pace and multiple stresses
• Ability to respond physically and mentally to psychiatric crises
• Ensures the continual growth of the program through effective selection and development of staff
• Plans and executes work systematically, and with established priorities for greater efficiency as well as efficiently utilizing personnel, equipment and staff to meet cost and quality standards
• Candidate must possess appropriate citizenship work documentation
• Candidate must pass a CORI and drug test, as well as other pre-employment documentation

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status or any other characteristic protected by federal, state or local laws.

Avoid and Report Recruitment Scams

We are aware of a scam whereby imposters are posing as Recruiters from UHS, and our subsidiary hospitals and facilities. Beware of anyone requesting financial or personal information.

At UHS and all our subsidiaries, our Human Resources departments and recruiters are here to help prospective candidates by matching skill set and experience with the best possible career path at UHS and our subsidiaries. During the recruitment process, no recruiter or employee will request financial or personal information (e.g., Social Security Number, credit card or bank information, etc.) from you via email. Our recruiters will not email you from a public webmail client like Hotmail, Gmail, Yahoo Mail, etc.

If you suspect a fraudulent job posting or job-related email mentioning UHS or its subsidiaries, we encourage you to report such concerns to appropriate law enforcement. We encourage you to refer to legitimate UHS and UHS subsidiary career websites to verify job opportunities and not rely on unsolicited calls from recruiters.