Patient Service Representative - Primary & Specialty Care Clinic, Palos Verdes

In this role, you will report directly to the Manager, providing support to physicians and patients for assigned primary and specialty care providers within the Rancho Palos Verdes office. You will serve as a key liaison between patients and providers, assist patients in accessing services throughout the health system, facilitate communication with referring physicians, coordinate referrals, and provide follow-up through telephone and EPIC/Care Connect to ensure a seamless patient experience.

Required

• Skill in setting priorities which accurately reflect the relative importance of job responsibilities.
• Ability to establish and maintain and productive working relationships with Faculty, Staff, Administration and patients from various social, cultural and economic backgrounds.
• Ability to creatively integrate competing demands into a productive working environment.
• Skill in verbal communications to clearly convey complex problems in both formal and informal situations.
• Ability to interact diplomatically and sympathetically with a patient population in varying degrees of health.
• Ability to provide coverage for Community Clinics as assigned.

Preferred

• Knowledge of specific specialty practice and workflows
• Working knowledge of patient related policies and procedures as well as a thorough understanding of the University system and it services and programs
• Knowledge of hospital computer system, and personal computer systems and the various software products to perform administrative work
• Familiarity and knowledge of authorization process & managed care programs