Treasury Solutions Specialist

Why Broadway Bank:

We are one of the largest independently owned banks in Texas with offerings in personal and private banking, wealth management, business banking and mortgage lending.

Position Overview

This role is
responsible for delivering exceptional customer service, technical assistance,
and operational support for BNB's Treasury Solutions products. It involves
managing daily customer inquiries, system processing, data input, and
maintenance of commercial deposit and payment services. This position plays a
vital role in ensuring the efficient operation of various Treasury Solutions
systems, including training and support to internal and external stakeholders.

Essential Functions

• Provides
  top-tier service and support to commercial customers across multiple
  channels (primarily phone and WebEx) for Treasury Solutions products,
  including Commercial Online Banking (iBIZ), ACH and Wire Origination,
  Positive Pay, Remote Deposit, Mobile Deposit, Bill Pay, Lockbox, and Sweep
  Accounts.
• Consistently
  upholds professionalism when interacting with customers, including
  corporate CFOs, Controllers, Accountants, and Owners, ensuring each
  interaction is courteous and effective.
• Delivers
  high-quality technical assistance for troubleshooting requests, such as
  password resets, user unlocks, mobile devices, secure browser issues,
  token maintenance, scanner installations, mobile deposits, browser
  configurations, payment origination, and other inquiries.
• Configures new
  customer profiles within Treasury systems, handling ongoing maintenance
  and ensuring adherence to authorization policies and procedures.
• Manages the
  accurate and timely implementation, filing, and archiving of service
  agreements, product setup forms, maintenance requests, and related
  documentation, ensuring compliance with authorization standards.
• Oversees
  maintenance requests and escalates customer issues that cannot be resolved
  immediately, ensuring timely follow-through and communication.
• Provides system
  training to company administrators on user management, entitlements, and
  navigation for Commercial Online Banking and other Treasury systems.
• Collaborates
  with internal departments to support Treasury Sales and responds to
  inquiries regarding Treasury Solutions for both existing and prospective
  customers.
• Inputs and
  maintains accurate data for Treasury Solutions services in the Account
  Analysis System (AAS), aligning service usage with appropriate fees.
• Initiates daily
  wire transfers for Investment Sweep customers, accurately processing
  trades and adhering to deadlines, including manual processing when
  necessary.
• Assists with
  testing and validating new versions and updates of Treasury Solutions
  products, ensuring functionality and alignment with customer needs.
• Conducts risk
  reviews of Remote and Mobile Check Deposits on a scheduled basis (daily,
  weekly, monthly) and handles information requests from internal
  departments.
• Reviews
  customer ACH transmissions, managing payment information processing via
  systems connected to the Federal Reserve and core banking systems.
• System and
  Documentation Review: Periodically reviews Treasury Solutions reports,
  system documentation, and manuals to ensure accuracy and currency of data.
• Processes
  requests for ACH and RDC limit adjustments, ensuring documentation is
  properly authorized and processed within payment deadlines.
• Remains
  informed of relevant regulations affecting ACH, Wire, Security, and Check
  processes to mitigate risk for both the bank and its customers.
• Serves as a
  backup for Treasury Solutions team members, including support for ACH
  Returns, Wire Processing, and Implementation roles.
• Completes
  additional tasks as assigned to support the Treasury Solutions team and
  department objectives.
• This position may require travel within the Bank's geographic area.

Experience & Education

• Minimum of 2 years of bank operations
  experience.
• Minimum of 3 years in customer service.
• 2 years of online banking support preferred.
  
• 2 years of Treasury Management
  Operations experience is a plus.
• High school diploma or equivalent; some
  college education preferred.
• Relevant certifications, such as AAP
  (Accredited ACH Professional) or CTP (Certified Treasury Professional),
  are preferred.
  

Skills & Qualifications

• Proven customer service
  skills with the ability to deescalate challenging situations effectively.
• Strong troubleshooting skills, particularly in online and mobile banking systems.
• Attention to detail and accuracy in a high-risk environment.
• Ability to manage multiple tasks efficiently while meeting daily deadlines.
• Proficiency in Excel and MS
  Word, with a demonstrated ability to learn new systems quickly.
• Familiarity with various Treasury Solutions tools and platforms, such as WebEx, Signature (Fiserv), Calabria, Finesse, DocuSign, Centrix ETMS, TMR, iBIZ, PEP+, and PartnerCare.
• Effective communication skills.
• Capability to adapt in a fast-paced environment and embrace process changes.
• Demonstrated knowledge of bank operating systems, interdependencies, and regulatory compliance.

Other Requirements

• Familiarity
  with standard office equipment, including PC, laptop, multi-function
  printer, 10-key Requires the ability to lift,
  carry, push, pull weights or otherwise move objects weighing as much
  as 10 lbs. on a regular basis and/or for extended periods of
  time during the workday.
• Occasional overtime or extended hours may be required.

We're a culture that offers
resources to benefit your overall health and well-being:

• Career Development and Mentorship Programs
• Generous paid time off, minimum 4 weeks
• Employee recognition, awards, and events
• Free vision insurance
• Retirement matching
• Tuition reimbursement

This job description is not
designed to be a comprehensive listing of duties, responsibilities, or
activities that are required for this job. Duties, responsibilities, and
activities may change at any time with or without notice.

Broadway Bank
is proud to be an Equal Opportunity Employer. Broadway Bank is a drug-free and
tobacco-free workplace, with a nicotine-free hiring policy. All qualified applicants
will receive consideration for employment without regard to race, color, sex,
sexual orientation, gender identity, religion, national origin, disability,
veteran status, or other legally protected status.

Member FDIC