Customer Service Coordinator

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Customer Service Coordinator - Deliver Exceptional Service & Keep Customer Moves on Track

The Pasha Group is seeking a customer-focused Customer Service Coordinator to ensure customers receive timely, accurate, and responsive support throughout the transportation and logistics process. In this role, you will manage customer requests, resolve service issues, coordinate move-related activities, and proactively communicate throughout the order lifecycle.

As a key connection between customers, operations, Sales, drivers, vendors, and internal teams, you'll help ensure every request is handled efficiently, and every customer receives the service and communication they expect.

Drive Customer Satisfaction & Service Excellence

Build strong customer relationships through responsive communication, proactive support, and effective issue resolution.

• Support Customers: Answer incoming calls, respond to customer emails, and take appropriate action to address questions, requests, and concerns.
• Resolve Issues: Research and resolve service exceptions, escalate concerns when necessary, and follow through to ensure timely resolution.
• Communicate Proactively: Keep customers informed throughout the order lifecycle, including new customer onboarding, new order follow-up, and service updates.
• Build Relationships: Develop effective professional relationships with customers and internal partners while maintaining a high level of customer satisfaction.
• Monitor Performance: Maintain department KPIs and customer satisfaction ratings in alignment with established standards.

Coordinate Orders, Moves & Transportation Activities

Keep logistics activities moving smoothly by coordinating information, dispatching support, and shipment updates.

• Support Dispatch: Assist with move-related dispatch activities, including driver instructions, delivery confirmations, and customer follow-up.
• Track Shipments: Enter and update order and shipment information while tracing shipments with steamship lines, trucking vendors, railroads, and other suppliers.
• Manage Exceptions: Review databases for errors, investigate discrepancies, and coordinate solutions to keep orders moving.
• Partner with Sales: Collaborate proactively with Sales to understand customer needs and ensure expectations are communicated and addressed.
• Maintain Records: Keep accurate, timely, and thorough customer and shipment records within proprietary databases.

Strengthen Operations & Process Improvement

Contribute to efficient, accurate operations while helping the team continuously improve how customers are served.

• Support Process Improvements: Provide input to leadership and management on departmental initiatives and process improvement opportunities.
• Maintain Documentation: Scan and organize documents within the Document Management System and maintain required records.
• Stay Organized: Update schedules, logs, and tasks daily to support operational readiness.
• Provide Administrative Support: Perform data entry, typing, faxing, mail distribution, phone messaging, and other office responsibilities as needed.
• Collaborate Across Teams: Work effectively as an individual contributor while remaining a valued and collaborative member of the team.

What You Bring

• Education: High school diploma or equivalent required; associate degree or related college coursework preferred.
• Experience: 2+ years of related customer service experience, with an emphasis on importing and exporting goods; domestic or international transportation and logistics experience preferred.
• Technology Skills: Basic proficiency with Microsoft Excel, Word, and Outlook.
• Data Entry: Strong ten-key skills and typing speed of approximately 35 WPM.
• Customer Service: Excellent verbal, written, and listening skills with a demonstrated commitment to customer satisfaction.
• Problem Solving: Strong ability to research issues, resolve exceptions, and make sound decisions in a timely manner.
• Attention to Detail: Highly organized and accurate with strong data-entry and recordkeeping skills.
• Professionalism: Able to maintain confidentiality with tact and discretion while building effective professional relationships.

Why You'll Love Working at The Pasha Group

At The Pasha Group, customer service is at the heart of how we operate. You'll join a team that values Excellence, Honesty, Integrity, Innovation, and Teamwork while making a meaningful impact on the customer experience every day.

Work Environment

This position works primarily in a corporate office environment and involves frequent computer and telephone use, data entry, document handling, and communication with customers and business partners. The role may occasionally require lifting or moving items weighing up to 20 pounds.

Screening Requirements
Background Checks

The information included in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive or exhaustive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

The salary range listed is based on the geographic zone associated with this role: Reno, NV. If you are applying to work from a different location, the salary range may vary to align with the cost of labor and market conditions in that area. For applicants from other zones, we encourage you to reach out to us to confirm the relevant salary range for your specific location. Starting pay will be determined by job-related factors including experience, education, and business needs and may be modified at any time.

Zone 3: Starting rate $20; up to $21 for highly qualified candidates

The Pasha Group family of companies are EOE/AA Employers - Minority/Female/Veteran/Disabled/and other Protected Categories

Ready to Make an Impact?

Bring your customer-service expertise, communication skills, and passion for solving problems to The Pasha Group. Apply Now and help deliver the responsive, reliable service our customers count on.

The Pasha Group family of companies are EOE/AA Employers - Minority/Female/Veteran/Disabled/and other Protected Categories