Marketplace Account Manager

Partnering with Aquent, our client is a dynamic leader in the high-end and luxury women's apparel industry, focused on delivering elevated, timeless fashion that empowers customers to build effortless, versatile wardrobes. They blend sophisticated design with practical elegance, offering collections that inspire and educate their clientele. You will step into a pivotal role as a Marketplace Account Manager, directly influencing the growth and operational excellence of their digital presence across major luxury and department store channels. This is an incredible opportunity to drive significant impact by optimizing product visibility, maximizing sales performance, and fostering strong strategic relationships with key digital retail partners, directly contributing to the company's expansive vision in the luxury market.

About Our Client

Our client is a prominent player in the high-end and luxury women's apparel sector, known for curating collections that define sophisticated, timeless style. Their focus is on creating elevated workwear and versatile fashion pieces designed for effortless mixing and matching, helping women build reusable and chic wardrobes. Their collections are available online, through exclusive boutiques, and with leading retail partners including Neiman Marcus, Saks 5th Avenue, Nordstrom, Bloomingdale's, and Dillard's. Built on a foundation of strong core values, their company culture fosters understanding customers, proactive problem-solving, open communication, and a deep respect for resources. As they expand their portfolio, they are committed to becoming a preeminent provider of luxury apparel, dedicated to creating an inspiring environment where customers can effortlessly build a quality wardrobe tailored to their style and life.

The Opportunity

We are seeking an experienced e-commerce professional to lead and execute the marketplace and dropship business across premier luxury and department store digital channels. This role is crucial for maximizing sales, optimizing operational efficiency, and enhancing customer experience across major online platforms. If you are passionate about e-commerce, skilled in data analysis, adept at solving complex operational challenges, and thrive in cross-functional environments, this is your chance to drive substantial growth and performance within a dynamic digital wholesale landscape.

What You Will Do

• Own the day-to-day operations and performance of assigned marketplace accounts (Bloomingdale's, Nordstrom, Macy's) and dropship accounts (Saks 5th Avenue & Neiman Marcus), cultivating robust strategic relationships with retail partners.
• Drive the execution of channel strategies by meticulously monitoring business metrics, identifying new expansion opportunities, and championing operational excellence across internal teams.
• Ensure all account initiatives are precisely executed, delivered on time, and perfectly aligned with ambitious company growth objectives.
• Lead and orchestrate promotional opportunities across all digital partners, including seasonal events, retailer-specific promotions, and platform-centric campaigns.
• Verify that promotional pricing, product participation, and timing consistently meet stringent retailer requirements.
• Rigorously monitor campaign performance, meticulously evaluate ROI, and deliver actionable insights and strategic recommendations to leadership.
• Proactively monitor inventory availability across all assigned accounts to maximize sell-through and drive superior sales performance.
• Collaborate closely with Planning, Operations, and Customer Service teams to preemptively resolve inventory, fulfillment, and shipping challenges before they impact account performance.
• Ensure crystal-clear communication of stock positioning and guarantee timely order processing for a seamless customer experience.
• Guarantee that product listings across all digital partners are accurate, complete, and meticulously aligned with luxury brand standards and retailer requirements.
• Conduct regular audits of product content, imagery, pricing, attributes, and Product Detail Pages (PDPs) for absolute consistency and compliance.
• Coordinate with internal teams and retail partners to swiftly resolve listing suppressions, update content, and maintain strict adherence to partner Service Level Agreements (SLAs).
• Implement pricing strategies across assigned accounts in accordance with company profitability goals and retailer guidelines.
• Monitor pricing accuracy, MAP compliance, and margin performance, proactively identifying and addressing any unauthorized pricing issues or discrepancies.
• Partner with leadership to strategically resolve complex pricing conflicts.
• Collaborate effectively with Planning, Operations, Customer Service, Marketing, and IT to ensure the seamless execution of key marketplace and dropship initiatives.
• Drive project timelines, clearly communicate cross-functional priorities, and proactively resolve operational issues to maintain momentum.
• Provide consistent, detailed updates on account performance, brand launches, and critical operational developments to key internal stakeholders.
• Track, analyze, and report on daily, weekly, and monthly account performance across assigned digital channels.
• Evaluate key metrics including sell-through rates, inventory turn, returns, margins, and category trends to pinpoint growth opportunities and potential risk areas.
• Prepare compelling executive business recaps featuring actionable recommendations to empower leadership in optimizing pricing, inventory allocation, and promotional strategies.

What You Will Bring

Must-Have Qualifications:

• Bachelor's Degree in Business Administration, E-Commerce, Fashion Merchandising, Apparel, Sales, or a related field.
• 3-5+ years of hands-on experience in e-commerce, dropship, or digital marketplace account management, with a preference for the apparel, fashion, beauty, or retail industry.
• Demonstrated, proven accountability for driving channel growth and achieving revenue targets.
• Direct experience managing major department store e-commerce accounts, coupled with a strong understanding of marketplace platforms (Bloomingdale's, Nordstrom, Macy's) and dropship fulfillment channels.
• Hands-on proficiency with marketplace integration software and vendor portals such as Rithum (ChannelAdvisor), CommerceHub, Logicbroker, Mirakl, or direct retailer seller portals.
• Advanced Microsoft Excel skills, including Pivot Tables, XLOOKUP, SUMIFS, and complex data manipulation, along with overall proficiency in Microsoft Office Suite.
• Strong analytical abilities and a proven track record of tracking sell-through, inventory levels, returns, and margin metrics to deliver strategic, data-backed business recommendations.
• Excellent written and verbal communication skills, with the ability to build strong cross-functional relationships and maintain professional retailer partnerships.
• Comfortable and adept at presenting business performance updates and strategic growth recommendations directly to leadership.
• Practical experience resolving daily account friction, including fixing catalog listing errors, resolving suppressed/deactivated listings, monitoring MAP compliance, and preserving luxury brand positioning across multi-brand digital channels.

Nice-to-Have Qualifications:

• Familiarity with AI productivity tools (e.g., ChatGPT, Microsoft Copilot).

About Aquent Talent:

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

#LI-GY1